Citizens · 4 hours ago
Community Engagement Coordinator
Johnston, RI
Full-time
Hybrid
Entry Level
$28/hr - $33/hr
1+ years expCitizens is seeking a dynamic Community Engagement Coordinator to help drive volunteerism and strengthen their impact in the communities they serve. This role supports enterprise-wide community initiatives through project management, event coordination, and storytelling that highlights the company's commitment to giving back.
BankingCredit CardsFinancial ServicesFinTechRetail
Responsibilities
Activate volunteer opportunities, including skills-based, in-person and virtual engagements
Coordinate events and manage logistics to ensure successful community partnerships and a positive colleague experience
Develop compelling content and presentations that showcase Citizens’ community impact
Support charitable giving and grant administration for national nonprofit partners
Uphold compliance standards and maintain accurate reporting across programs
Identify and manage colleague volunteer opportunities, including skills-based, in-person and virtual volunteer engagements to maximize colleague participation and experience as well as community impact
Provide project management support for enterprise-wide strategic initiatives by collaborating with internal and cross functional team members
Serve as primary manager of driving volunteerism, confirming that volunteer opportunities are entered in our volunteerism database, ensuring that a sufficient number of volunteers have signed up for opportunities, and confirming that volunteer hours and impact are being captured in the system
Curate and develop compelling content, including photos and stories, for internal and external channels to highlight Citizens’ community impact
Create visually engaging, metrics-driven presentations for senior leadership and key stakeholders for a variety of partnerships and programs
Deliver monthly volunteer reports and insights to business lines to inform engagement strategies
Manage survey systems to collect and analyze data for signature programs, initiatives and strategic partnerships, ensuring continuous improvement
Maintain and optimize volunteerism communications on the company Intranet and channels like Teams to drive awareness and engagement
Maintain calendars and internal communications to inform colleagues of community events
Schedule internal meetings and assist in preparing agendas, briefings, and materials
Support partner community events, including managing invitations, developing agenda/run of show, tracking RSVPs, event logistics and activity follow up
Support charitable giving processes, including budget forecasting and payment accuracy through CyberGrants
Collaborate with the Portfolio Impact Manager to ensure strategic partnerships align with brand and community engagement objectives
Manage Citizens branding elements at events and attend events as appropriate
Manage and source branded collateral and promotional items to support engagement initiatives
Oversee and process collateral and promotional orders, as well as manage the community engagement activation budget
Ensure strict adherence to corporate risk and compliance guidelines to support favorable audit outcomes
Qualification
Required
1–3 years of experience in corporate communications, marketing, or nonprofit sectors. Other related work experience will be considered
Strong organization and time management skills
Ability to manage multiple tasks and deadlines in a fast-paced environment
Strong writing, verbal, and problem-solving skills
Experience in project management and engaging key stakeholders in the process
Strong written and oral communication skills
A high-level understanding of the nonprofit sector and volunteerism
Demonstrated ability to produce metrics and measurement to assess impact
Proficiency in Microsoft Office Suite (PowerPoint and Excel preferred)
Preferred
Data visualization and analytics skills
Benefits
Competitive pay
Comprehensive medical, dental and vision coverage
Retirement benefits
Maternity/paternity leave
Flexible work arrangements
Education reimbursement
Wellness programs
Paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States.
Company
Citizens
At Citizens, we recognize that the journey to accomplishment is no longer linear and that individuals are made of all they have done and all they are going to do.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$2B2025-02-26Post Ipo Debt· $750M
2024-07-09Post Ipo Debt· $1.25B
2014-09-23IPO
Leadership Team
Melisa Carrascoza
SVP, Business Banking Market Executive - New England South
Steve Kozek
Head of Commercial Excellence, Senior Vice President
Recent News
2026-01-22
Talk Business & Politics
2026-01-19
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