Innova · 8 hours ago
Help Desk Coordinator
Rochester, MN
Full-time
Onsite
Mid Level
$25/hr - $29/hr
4+ years expInnova Solutions is a leading IT staffing firm that provides strategic technology and business transformation solutions. They are seeking a Help Desk Coordinator to act as the primary customer liaison for workstation environment requests, coordinating equipment orders and ensuring customer needs are met effectively.
CRMInformation TechnologyMobile PaymentsSoftware
Responsibilities
Coordinating the ordering, configuration, installation, and removal of all computers, printers, copiers, and related peripheral equipment on Clinic campuses
Work directly with customers to evaluate needs pertaining to new requests for services; preferred configuration of devices; inquiries on products and orders; and/or returns for product that has been ordered, but no longer needed
Gather, document, and evaluate specific customer requirements in order to ensure product order is accurate, complete, and will support the customer's needs
Acting on behalf of the customer, order electronic equipment within Lawson, identify and troubleshoot any ordering issues, and engage senior work unit personnel and / or Supply Chain Management staff to resolve any issues, keeping the customer up to date on order status
Excellent interpersonal communication and effective time management skills in order to deliver outstanding customer service in a team-based environment
Project management proficiencies of effectively evaluating process improvement opportunities in regard to equipment order lifecycle; thorough documentation of work; and the ability to document and communicate concepts and procedures such as hardware and software requirements, purchase requisition information, moves/adds/changes coordination/scheduling, and other various workflows in a clear, concise, easy-to-understand manner for a large and diverse customer base
Qualification
Required
High School / GED with four (4) years of experience in project coordination, order fulfillment, or customer service role
Excellent computer troubleshooting and problem-solving skills
Understanding of computer-related terminology (CPU, Internet, Networking, Client/Server, LAN/WAN, etc.) in order to provide evaluation of customer requests to match needs with appropriate IT solutions (hardware or software)
Understanding of and has demonstrated the ability to use ticket tracking software and related tools for documentation of Endpoint Specialist operations
Possess flexibility with workloads to accommodate special projects or requests and high priority orders
Understanding and maintaining a working knowledge of PC and MAC computers, printers, scanners, and multifunction devices, hardware, and software, as well as acquire information and maintain tracking tools, documentation, and databases
Ability to build and develop strong working relationships with internal and external customers
Benefits
Medical & pharmacy coverage
Dental/vision insurance
401(k)
Health saving account (HSA)
Flexible spending account (FSA)
Life Insurance
Pet Insurance
Short term and Long term Disability
Accident & Critical illness coverage
Pre-paid legal & ID theft protection
Sick time
Other types of paid leaves (as required by law)
Employee Assistance Program (EAP)
Company
Innova
İnnova Bilişim Çözümleri A.Ş, farklı teknolojilerde bilgi birikimine sahip 1400 kişilik profesyonel kadrosu ile Türkiye’nin önde gelen bilişim çözümleri firmasıdır.
1001-5000 employees
H1B Sponsorship
Innova has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (2)
2023 (1)
2021 (5)
2020 (1)
Funding
Current Stage
Late StageCompany data provided by crunchbase