Applied Materials · 2 hours ago
Customer Engineer Shift Lead IV - (C4)
Manassas, VA
Full-time
Onsite
Senior Level
$45/hr - $62.15/hrApplied Materials is a global leader in materials engineering solutions, focusing on producing advanced chips and displays. The Customer Engineer Shift Lead IV is responsible for managing shift resources, mentoring junior engineers, and ensuring exceptional service by coordinating maintenance and customer communication.
ElectronicsManufacturingSemiconductorSoftware
Responsibilities
Daily Management:
In addition to CE responsibilities, shift Leads primary focus is to help Ops Lead allocate the shift resources to best meet the customers expectation while mentoring, providing assistance, and training to junior CEs and PMTs
Be proactive, looking ahead at upcoming maintenance and prepare parts/resources
Communicate and manage customers (PMs and CMs) priorities, needs, and expectations through Ops Lead
Review AMAT KPIs daily and drive improvements for failing CAP groups with poor availability
Ensure no staffing is working on their own if not qualified
Ensure all new hires/contractors/loan labor review sites expectations and protocols (safety, qualification, TRTs, and WSS)
Help Ops Leads enforce and complete the priorities of the day by checking in on CEs, PMTs
Assist in all areas of the fab and cover areas that are short resources
Communicate escalations, extended downs and all matters of unsatisfactory issues to Ops Leads
Assist with escalations/communications on all prolonged/chronic downs to CIP Engineer and Operations Lead
Also assist with open actions plans and ensure they are up-to-date so the on coming shift is prepared to resume where left off
Mentor/Motivate/Develop CEs, PMTs
Instill in CEs methodologies in daily work activities, i.e. troubleshooting, procedure writing and identifying areas of improvement throughout the site
Provide Shift Personnel (CE’s, PMT’s) feedback to Ops Lead for Quarterly Reviews and for issues that arise thru the shift related to personnel issues
Attend any required customer facing meetings as a representative of Applied Materials
Teams Meetings & Chats:
Act as the point of contact for morning and end of day meetings with customers when giving updates on equipment statuses
Follow up with CE’s to ensure they meet the expectation of updating the team chat, passdown and site specific MES (manufacturing execution system)
Present the morning stand down
TKM & Parts:
Review parts are confirmed and returned within when received, removed, installed real time. Follow up with team members and remove any bottlenecks hindering part returns. Escalate if Team member isn’t being compliant
Review daily TKM and ensure availability of required kits for upcoming PM’s
Safety:
Conduct a Weekly SWA (Safety Walk-Around), and coach CE’s to conduct weekly SWA’s
Qualification
Required
Extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, lifting up to 35 lbs
Ability to distinguish between colors
Ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise
Use of hand and power tools
Use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields
Has developed depth of skills in a range of processes, procedures and systems, or acts as the technical expert in an area
Uses knowledge of how related teams impact achievement of objectives
Understands the impact of various actions/decisions on the account(s). Takes initiative to avoid and resolve customer problems
May act as a team lead, may allocate work to more junior team member; provides subject matter guidance to more junior team members
Gathers and analyzes data to identify and solve problems that arise with little or no precedent
Impacts own team and other teams whose work activities are closely related; suggests improvements to existing processes and solutions to improve the efficiency of the team
Evaluates and communicates technical content in a clear manner
Benefits
Comprehensive benefits package
Participation in a bonus and a stock award program
Company
Applied Materials
Applied Materials is a semiconductor and display equipment company that offers materials engineering solutions.
Founded in 1967
10001+ employees
H1B Sponsorship
Applied Materials has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (435)
2024 (465)
2023 (362)
2022 (429)
2021 (456)
2020 (354)
Funding
Current Stage
Public CompanyTotal Funding
$2.1BKey Investors
Stonnington GroupUS Department of Energy
2025-02-24Post Ipo Debt· $2B
2023-06-27Post Ipo Equity· $0.38M
2022-10-19Grant· $100M
Leadership Team
Omkaram Nalamasu
Senior Vice President and Chief Technology Officer
Tony Chiang, Ph.D
VP, CTO Applied AI
Recent News
2026-01-23
2026-01-23
2026-01-22
Company data provided by crunchbase