Marcus Hotels & Resorts · 20 hours ago
Director of Operations
Chicago, IL
Full-time
Onsite
Lead/Staff, Director/Executive
5+ years expMarcus Hotels & Resorts is seeking a Director of Operations for The AC Hotel Downtown. This role involves providing executive oversight for Rooms and Food & Beverage operations, ensuring operational efficiency, financial performance, and exceptional guest service.
Business DevelopmentHospitalityHotel
Responsibilities
Provide strategic leadership and oversight for the hotel operation
Ensure exceptional guest service and adherence to Marriott service standards
Partner with Sales, Rooms, Catering, and Engineering to maximize profitability and guest satisfaction
Oversee cleanliness, maintenance, and facility standards across all operational areas
Drive operational performance in alignment with the hotel’s strategic plan
Ensure compliance with brand standards, company policies, and employment regulations
Lead, mentor, and develop department heads and operational leaders
Monitor and manage labor productivity, departmental budgets, and financial performance
Analyze operational and financial reports to identify opportunities for improvement
Foster positive associate relations and a culture of accountability and engagement
Support succession planning and leadership development initiatives
Act as General Manager in their absence, as required
Represent The AC Hotel Chicago with professionalism and executive presence
Perform additional duties and strategic initiatives as assigned
Qualification
Required
Minimum of five (5) years of progressive hotel leadership experience in Rooms and/or Food & Beverage
Strong understanding of hotel financial statements and operational metrics
Proven ability to lead large, diverse teams in a full-service hotel environment
Excellent organizational, communication, and leadership skills
Ability to develop and execute strategic plans
Schedule flexibility required based on operational and business needs
Preferred
Prior experience as a Director of Food & Beverage, Director of Rooms, or Assistant Director of Operations
Experience in a luxury or full-service branded hotel
Four-year college degree in Hospitality Management, Business, or related field
Benefits
Medical, dental, and vision insurance available after one month of employment
Company-paid life insurance
Voluntary benefits including pet, accident, and identity protection insurance
401(k) with employer match
Annual bonus incentive based on personal and property performance
Generous paid time off program
Discounted hotel rates for associates, friends, and family
Discounts at Marcus Hotels & Resorts dining, golf, ski, and spa locations
Complimentary downtown parking
Company
Marcus Hotels & Resorts
Marcus Hotels & Resorts provides hospitality management, business planning development, investment, acquisition and renovation services.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Tiffany Leadbetter Donato
Chief Investment Officer
Recent News
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