AvalonBay Communities · 6 hours ago
Systems Adoption Specialist (User Adoption & Training)
Bellevue, WA
Full-time
Onsite
Entry Level
1+ years expAvalonBay Communities is focused on creating a better way to live for its associates and customers. The Systems Adoption Specialist plays a key role in promoting the effective use of operational systems, providing onboarding assistance, and developing training materials to ensure associates are confident in using the systems.
HospitalityProperty DevelopmentProperty ManagementReal Estate
Responsibilities
Provide friendly, solution-focused guidance to associates who need help navigating systems, completing workflows, or understanding best practices
Develop training materials and resources that assist Associates to operate within compliance and in accordance with AVBs policies and procedure. May support efforts in defining quality assurance criteria
Assist with lease-up and acquisition onboarding, ensuring that AvalonBay systems are set up for new communities and ensuring new associates feel confident using AVB systems from day one
Participate in User Acceptance Testing (UAT) for new digital products and initiatives
Act as a member of the fraud prevention group by supporting proper use of AVB’s fraud-prevention tools and help manage fraud-related tickets and inquiries
All other tasks assigned by the manager
Qualification
Required
High School diploma (or equivalent) is required
Strong verbal and written communication skills, with the ability to create reports and deliver presentations and work across different teams
Strong analytical skills to review reports, interpret data, and prioritize tasks
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
Ability to operate general office equipment (computer, telephone, copier, fax machine)
Strong attention to detail in compliance monitoring, training needs identification, and quality assurance
Willingness and ability to travel locally between sites and occasionally travel outside the immediate area, and which may include overnight stays
Preferred
Bachelor's degree in business administration, Management, or a related field preferred
Minimum 1 years of experience in multi-family property management, real estate, hospitality, or retail preferred
Minimum 1 years of experience on one or more of AvalonBay's software applications is a plus
Demonstrates basic familiarity with AvalonBay's software applications and is actively developing proficiency in tools such as DocuSign, Workday, App Lease, Salesforce, and the Resident Portal. Shows a willingness to learn and expand knowledge across multiple systems used in daily operations. Experience in system testing, troubleshooting, and user support for technology platforms
Benefits
Comprehensive benefits — health, dental and vision, 401(k) with company match, paid vacation and holidays, tuition reimbursement, an employee stock purchase plan and more.
A 20% discount on our incredible apartment homes.
Company
AvalonBay Communities
AvalonBay Communities is a real estate investment company
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$4.01BKey Investors
Private Advisor Group
2025-04-04Post Ipo Debt· $2.5B
2024-09-05Post Ipo Equity· $710.4M
2024-05-07Post Ipo Debt· $400M
Leadership Team
Sean J. Breslin
Chief Operating Officer
Kurt Conway
Senior Vice President, Corporate Strategy and Communications
Recent News
2026-01-09
2025-12-05
Company data provided by crunchbase