A Caring Heart Nursing Services · 1 day ago
ACH Program Coordinator
Holyoke, MA
Full-time
Onsite
New Grad, Entry LevelA Caring Heart Nursing Services is a company focused on providing quality care and support services. They are seeking an ACH Program Coordinator to manage employee onboarding, maintain personnel files, and coordinate agency programs while ensuring compliance with regulatory requirements.
Health CareHome Health CareMedicalNursing and Residential Care
Responsibilities
Conduct employee orientations, coordinating participation from key personnel across departments
Ensure accurate and timely completion of all hiring and onboarding documentation in accordance with company policies and regulatory requirements
Maintain secure and confidential personnel files from hire through termination
Track and monitor required monthly in-services, employee supervisions, evaluations, disciplinary actions, and required health documentation
Communicate employee-related issues effectively with the Administrator and scheduling departments
Advocate for employees, when appropriate, to support effective agency operations
Assist the Administrator in preparing for audits, surveys, and regulatory reviews
Maintain HR files and processes in a continuous "survey-ready" state
Reinforce HIPAA compliance with both field staff and office personnel
Coordinate and manage overall agency programs and daily administrative operations
Schedule intake calls, client meetings, follow-ups, and internal appointments
Support quality improvement efforts related to intake, outreach, and service delivery
Oversee front-office operations, including professional handling of phone calls, mail, faxing, supplies, and general administrative tasks
Manage the reception area to ensure professional internal and external communication
Maintain working knowledge of GAFC, AFC, Skilled Nursing, and PCHM program eligibility guidelines
Conduct routine follow-up calls with clients post-admission and post-discharge to assess satisfaction and address concerns
Coordinate scheduling tasks and collaborate with team members to ensure client needs are met
Serve as a liaison between clients, caregivers, and Access Agency care managers to facilitate communication and problem resolution
Maintain accurate and confidential client records in compliance with HIPAA requirements
Participate in special projects and agency initiatives as assigned
Oversee office cleanliness and operational needs, including biohazard and shredding service coordination
Prepare and submit reports according to agency schedules and requirements
Demonstrate productivity, effective time management, punctuality, and reliable attendance
Perform other duties as assigned
Qualification
Required
Conduct employee orientations, coordinating participation from key personnel across departments
Ensure accurate and timely completion of all hiring and onboarding documentation in accordance with company policies and regulatory requirements
Maintain secure and confidential personnel files from hire through termination
Track and monitor required monthly in-services, employee supervisions, evaluations, disciplinary actions, and required health documentation
Communicate employee-related issues effectively with the Administrator and scheduling departments
Advocate for employees, when appropriate, to support effective agency operations
Assist the Administrator in preparing for audits, surveys, and regulatory reviews
Maintain HR files and processes in a continuous 'survey-ready' state
Reinforce HIPAA compliance with both field staff and office personnel
Coordinate and manage overall agency programs and daily administrative operations
Schedule intake calls, client meetings, follow-ups, and internal appointments
Support quality improvement efforts related to intake, outreach, and service delivery
Oversee front-office operations, including professional handling of phone calls, mail, faxing, supplies, and general administrative tasks
Manage the reception area to ensure professional internal and external communication
Maintain working knowledge of GAFC, AFC, Skilled Nursing, and PCHM program eligibility guidelines
Conduct routine follow-up calls with clients post-admission and post-discharge to assess satisfaction and address concerns
Coordinate scheduling tasks and collaborate with team members to ensure client needs are met
Serve as a liaison between clients, caregivers, and Access Agency care managers to facilitate communication and problem resolution
Maintain accurate and confidential client records in compliance with HIPAA requirements
Participate in special projects and agency initiatives as assigned
Oversee office cleanliness and operational needs, including biohazard and shredding service coordination
Prepare and submit reports according to agency schedules and requirements
Demonstrate productivity, effective time management, punctuality, and reliable attendance
Perform other duties as assigned
Company
A Caring Heart Nursing Services
A caring heart nursing services is a home care company that provides medical and non-medical services.
Founded in 2014
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase