New York Life Insurance Company · 1 day ago
Vice President, Head of Policy Administration System Transformation
New York, NY
Full-time
Hybrid
Director/Executive
$275K/yr - $300K/yr
15+ years expNew York Life Insurance Company is a company that values career development, collaboration, innovation, and inclusiveness. They are seeking a highly motivated leader to modernize their policy administration system for life insurance products, developing strategies and overseeing a cross-functional team for successful implementation.
FinanceFinancial ServicesInsurance
Responsibilities
Lead the modernization transformation for the policy administration systems for Life Insurance products. The focus in the initial years will be to get all newly issued individual life insurance policies into a more modern administration system. In future years, you will also be proposing strategies for what, if any, changes are needed for administering the inforce block of life insurance policies
Recommend the solution path and vendors for the modernization of the policy administration system
Develop a roadmap and prioritization for the order in which products are added to the platform
Define the minimum viable experience needed with ongoing l product introductions and develop a roadmap to enable the full experience
Working with the Service organization, develop strategies for continuous product introduction into the administration ecosystem
Working with the change management team that reports into the Program Management Office, determine strategic changes needed to process and organizational alignment to support the new administration system
Working with Finance, develop and maintain Cost Benefit Analysis for the program
Present recommendations and decisions to the most senior executives
Active member of the Foundational Business Operations and Shared Services Leadership Team (FBOSS)
Manage the program and budget through a stage gated process, where you will make the business case to the Capital Investment Committee and Executive Management Committee to move the program forward or pivot appropriately
Work closely with the Product Owner and Technology resources to ensure that configuration and testing are accurate
Socialize recommendations and decisions on changes that are being made to avoid creating company specific administration system changes that would not differentiate our products
Interact and lead a cross functional team that includes Program Management, Technology, Product, Service, and others
Initial focus is on life insurance products and hybrid product solutions that are built on life product chasses. Secondarily, consider if other solutions can be administered in the same administration system
Qualification
Required
15 + years of experience in life insurance and/or supporting a high-performance, cross-functional program
5 + years experience leading large Policy Administration System installations and/or transformations
Strong strategic, analytical, creative thinking and problem-solving skills
Experience working in a highly collaborative environment, proactively innovating solutions that support the goals and desired outcomes that provide business value
Excellent written and oral communications skills, the ability to work within all levels of the organization, and the ability to meet deadlines and work under pressure while providing a positive image
Analytical/ Strategic thinker with an understanding of life insurance products, and the capacity to think through the operational and customer experience aspects related to owning these products for decades
Ability to analyze data to inform recommendations, such as what to do with inforce policies that are in legacy administration systems
Ability to think outside the box - to find innovative and creative solutions to complex business problems
Strong financial acumen to develop and maintain Cost Benefit Analysis and manage a substantial large program budget
Knowledge of QA testing, change management, and test case generation
Strong understanding of data and data relationships
Practical common sense approach to business
Bachelor's degree
Benefits
Leave programs
Adoption assistance
Student loan repayment programs
Company
New York Life Insurance Company
For over 180 years, we’ve helped turn your biggest dreams into milestones that last a lifetime.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Craig DeSanto
CEO
Don Vu
Senior Vice President, Chief Data & Analytics Officer
Recent News
2026-01-13
2026-01-05
Insurance News in the United States
2025-12-13
Company data provided by crunchbase