Kaiser Permanente · 1 day ago
SVP, Capability Centers Strategy and Operations
Oakland, CA
Full-time
Onsite
Director/Executive
10+ years expKaiser Permanente is seeking an SVP of Capability Centers Strategy and Operations, responsible for defining the strategic roadmap for global capability centers and overseeing the service strategy optimization. The role includes managing operational models, enhancing effectiveness, efficiency, and customer satisfaction, while also developing vendor sourcing strategies and fostering a collaborative work environment.
Health CareHospitalMental HealthNon ProfitPersonal Health
Responsibilities
Directs Strategy Activities for the GCCs and new capabilities
Work in direct collaboration with the Kaiser Permanente EBS Leadership Team, Integrated Care and Coverage, Health Plan, and national functions to identify, explore, assess, and implement process and technology solutions focused on meeting the corporate strategic and financial objectives
Lead the evolution and maturation of the global business services environment to leverage infrastructure, global scale advantages, and streamline value creation
Support establishing metrics and KPIs to monitor ongoing progress
Promote teamwork, accountability, and thought leadership throughout the organization; effectively manage team-based organization as measured by employee and customer satisfaction surveys
Lead the EBS GCC office of the organization including the optimization of resources and client success metrics, change management and communications
Partner with Business Units and Corporate Functions
Lead development of liaisons with business units and organization support functions to set priorities on quality of services required and determine and execute changes based on usage, delivery metrics, and changing business needs
Initiate and cultivate strategic alliances with business partners
Develop customer centric business model for operations
Lead the development of the vision, mission, and functional global service strategy within the EBS organization that supports the company-s overall strategic goals
Provide positive tension in the organization to continuously simplify, standardize and centralize activities
Provide business process expertise for the end-to-end processes contained within the organization
Qualification
Required
Minimum of ten (10) years of increasingly diverse experience managing an enterprise network of business services locations (captive and outsourced)
Minimum seven (7) years of experience at Executive level
Proven experience managing a large, multi-location, multi-cultural team
Proven Service Strategy development experience for large multifunctional enterprises (Ideally large operations in the Fortune 50)
Proven experience managing client service delivery and delivering cost effective solutions
Broad business experience that may include leadership positions such as Finance & Accounting, Operations, Sales, Human Resources, and/or Information Technology
Proven ability to develop and promote team member personal and professional growth
Demonstrated experience in leading change management, including process re-design and implementation of technology solutions
Preferred
MBA/CPA, advanced degree or equivalent experience preferred
Company
Kaiser Permanente
Kaiser Permanente is a health organization that offers disease prevention, mental healthcare, and chronic disease management services.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$7.48M2018-07-17Grant· $0.08M
2014-08-05Grant· $7.4M
Leadership Team
Gregory Adams
Chair and Chief Executive Officer
James L. Robinson III
Senior Vice President/Area Manager
Recent News
2026-01-24
2026-01-23
2026-01-23
Company data provided by crunchbase