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Catholic Health · 3 hours ago

Help Desk Analyst I Information Technology

Buffalo, NY

Full-time

Onsite

New Grad, Entry Level

0+ years exp

Catholic Health is seeking a Help Desk Analyst I to provide technical assistance related to computer hardware and software. The role involves diagnosing problems, implementing solutions, and documenting IT issues while ensuring customer service and teamwork skills are utilized effectively.

Health CareNon Profit

H1B Sponsor Likely

Responsibilities

Provide technical assistance to resolve issues related to computer hardware and software, including printing and operating systems

Interact with end users to diagnose problems and implement solutions

Thoroughly document IT problems using Remedy

Escalate issues when needed

Support systems security and standards

Work with other helpdesk members to ensure adequate coverage is provided

Qualification

PC hardware/softwareNetwork connectivityElectronic health recordsTechnical customer serviceCustomer service skillsJudgmentDependableRespectableTechnical aptitudeAnalytical aptitudeTeamwork skillsPositive attitude

Required

High school education or equivalent required

Requires 3- 6 months of technical customer service experience, or equivalent combination of experience and college level education

Good customer service and teamwork skills

A positive attitude

Good judgment

Technical and analytical aptitude

Be dependable and respectable

Employee has regular access to confidential data, which if revealed could have a negative internal and external effect

Company

Catholic Health

Glassdoor3.8

Catholic Health is a healthcare system.

Founded in 1998

Buffalo, New York, USA

5001-10000 employees

https://www.chsbuffalo.org/

H1B Sponsorship

Catholic Health has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (14)

2024 (13)

2023 (9)

2022 (10)

2021 (6)

2020 (6)

Funding

Current Stage

Late Stage

Leadership Team

David Macholz

Chief Financial Officer

James M. Garvey

Executive Vice President and Chief Operating Officer

Recent News

Crain's New York Business

Catholic Health to open $500M patient pavilion as Long Island health care market heats up

2025-12-04

PharmiWeb

Electrophysiology Market Size, Competitor Ranking Analysi...

2025-11-19

Newsweek

Catholic Health CEO: How to bend health care's cost curve

2025-10-31

Company data provided by crunchbase