GitLab · 13 hours ago
Engineering Manager, Fulfillment
United States
Full-time
Remote
Mid, Senior LevelGitLab is an open-core software company that develops an AI-powered DevSecOps Platform. The Engineering Manager for Fulfillment will lead a globally distributed engineering team focused on enhancing the self-service purchasing and licensing platform, ensuring a world-class buyer experience through collaboration and strategic development.
Cloud SecurityDeveloper ToolsDevOpsOpen SourceSaaS
Responsibilities
Lead, hire, and develop a high-performing, globally distributed Fulfillment team. Run regular 1:1s and coaching to improve team health and productivity as measured by agreed team metrics
Drive strategy for the self-service fulfillment platform with a platform-first approach. Translate vision into quarterly objectives and a prioritized roadmap, and measure impact via adoption of self-serve flows, reliability targets, and cost-to-serve
Collaborate with Sales & Go-To-Market (Deal Desk), Finance & IT (Analytics Engineering), support engineering, and product technical program management to ship purchasing and licensing improvements that enhance the buyer experience. Track impact with metrics such as checkout success rate, time to provision, and license activation errors
Own execution of the team's roadmap; track throughput and quality, remove blockers, and deliver releases predictably
Establish, track, and improve key engineering metrics to increase the reliability and availability of Fulfillment systems. Regularly report progress and tradeoffs to stakeholders
Review architecture and code across Ruby on Rails and modern frontend technologies (React/Vue); run design reviews, uphold performance and security standards, and contribute hands-on when needed to unblock delivery
Improve team processes and tooling (planning, code review, testing, documentation) to increase velocity and developer experience. Run retrospectives with clear follow-ups and implement changes that reduce lead time, improve deployment frequency, and lower change failure rate
Identify platform gaps through targeted discovery and drive closure via clear owners, milestones, and success criteria. Ensure SOX/GDPR compliance and security best practices
Qualification
Required
Proven experience leading distributed engineering teams globally, increasing team impact, and collaborating across functions to deliver measurable results in a high-growth SaaS environment
Demonstrated ability to balance immediate product and buyer needs against a long-term Fulfillment platform strategy while maintaining high code quality, system reliability, and a strong focus on team health
Experience designing and scaling modular, extensible fulfillment or billing platforms and large, customer-facing SaaS applications for enterprise clients. For example, you've worked on checkout, subscription management, or licensing flows that integrate with first-party and third-party systems such as customer relationship management (CRM), billing, and identity providers. They're designed to anticipate future business needs
In-depth, hands-on experience with modern web technologies (HTML, CSS, JavaScript) and contemporary frontend frameworks, and you're able to review architecture and code across the stack (our stack includes React and Vue)
Experience managing applications in regulated environments, applying security best practices and audit processes, and collaborating with Finance, Legal, and other business stakeholders. You're familiar with areas such as SOX, GDPR, and related compliance requirements, or you're able to quickly ramp up
Ability to build consensus among diverse stakeholders and guide technical and product decisions in complex organizational contexts while providing clear, empathetic people leadership. Experience mentoring and supporting engineers through thoughtful feedback, pairing, and design discussions in a remote-first, globally distributed, and asynchronous environment
Benefits
Benefits to support your health, finances, and well-being
Flexible Paid Time Off
Team Member Resource Groups
Equity Compensation & Employee Stock Purchase Plan
Growth and Development Fund
Parental leave
Home office support
Company
GitLab
GitLab is a web-based Git repository manager that offers a variety of features for software development teams.
Founded in 2014
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$413.5MKey Investors
ICONIQ GrowthGoogle VenturesAugust Capital
2021-10-14IPO
2019-09-17Series E· $268M
2018-09-19Series D· $100M
Leadership Team
Bill Staples
Chief Executive Officer
Sytse Sijbrandij
Co-founder and Executive Chair
Recent News
2026-01-24
2026-01-23
2026-01-22
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