First United Bank · 3 months ago
Fraud Specialist II
Sherman, TX
Full-time
Onsite
Mid Level
3+ years expFirst United Bank is committed to providing exciting opportunities for employees to grow and develop their skills. The Fraud Specialist II position involves analyzing alerts to detect irregular transactions and investigating cases of fraud to protect the bank and its customers. This role requires interaction with various stakeholders and adherence to compliance regulations while managing fraud investigations.
BankingFinancial ServicesInsuranceLending
Responsibilities
Research, analyze, and investigate customer account behavior daily for potential fraud and suspicious activity from system-generated alerts and referrals escalated by other departments. Tracks trends and detects unusual activity or behavior, determining if transactions are fraudulent and/or suspicious in nature (e.g., deposit fraud, check fraud, online account takeover, wire fraud, ACH fraud)
Compiles data and maintains necessary records and files to ensure efficient and consistent reporting of fraud investigations
Determines if a case should be created and/or escalated for SAR consideration. Obtains approval from the BSA Fraud Manager as necessary and assists with documentation within regulatory timeframes, adhering to the Bank Secrecy Act Compliance Program
Composes narratives to document potentially suspicious activity for reporting purposes and creates reports based on available information related to the investigation
Responds to inquiries or refers inquiries to the appropriate person and exhibits the necessary follow-through with internal and external customers. The specialist will explain fraud cases, answer questions related to fraud matters and communicate clearly and professionally. On occasion, urgent matters will need to be escalated. The Specialist will need to exercise sound judgment in determining the need to escalate
Processes disputes related to check fraud
Makes recommendations for closing/restricting accounts, placing holds, disabling account access through various channels, and performs associated follow-up to ensure the closure of the accounts
Liaise with internal partners, law enforcement, and other financial institutions to investigate fraud events
Processes restitution and recoveries
To be familiar with various types of financial transactions and be able to reasonably identify counterfeiting, kiting, check washing, less cash scams and other types of bank fraud
Comply with the Bank Secrecy Act and all other laws and banking regulations
Maintain current knowledge of applicable fraud detection software
Assist customers in a prompt, professional and courteous matter
Maintain the confidentiality of Bank and customer information
Serves as subject matter expert for Community Bank staff on fraudulent transactions and emerging fraud risk
Completes all required compliance exams on a yearly basis
Adherence to all First United Policies and Procedures
Dress professionally
Qualification
Required
Minimum 3-5 years of fraud/BSA experience required
Knowledge of federal BSA/AML regulations required
Familiar with bank operations in general
Ability to use standard computer software (MS Outlook, MS Excel) and quickly learn to navigate and operate job-specific software and web-based applications
Ability to communicate efficiently and effectively on the phone and through email to internal customers and business partners
Demonstrate ability to work independently with little to no supervision
Strong work ethic, critical thinking, and problems solving skills with attention to detail
Consistently perform in a volume driven environment where workload fluctuates, but deadlines stay the same and service levels must be met
Must possess a high level of initiative and a natural investigative demeanor
Ability to work independently and in a team environment to achieve department goals and objectives consistent with First United's standards of excellence
Must be comfortable managing multiple and/or shifting priorities, and produce professional and accurate work product, sometimes under time constraints
Must possess the desire to increase learning and gain further expertise in fraud and financial crimes
Preferred
College degree preferred
ACAMS, CFE, CFCI, CFCS and/or related certification preferred
Company
First United Bank
First United Bank is a banking company that specializes in the fields of personal banking, loans, and business loans.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$80.45M2022-02-01Series Unknown· $80.45M
Leadership Team
Tadd D. Tobkin
Executive Vice President
Recent News
2026-01-13
2025-11-11
2025-10-22
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