Alaska USA · 5 hours ago
Fraud Operations & Investigations Manager
Glendale, AZ
Full-time
Onsite
Mid, Senior Level
$90K/yr - $153K/yr
5+ years expGlobal Credit Union is seeking a Fraud Operations & Investigations Manager to oversee fraud prevention and investigation operations. This role is responsible for implementing the credit union's fraud strategy, ensuring effective processes, and managing fraud risk while maintaining service levels.
BankingFinanceFinancial Services
Responsibilities
Establish and ensure strong operational processes and procedures aimed at balance of controlling fraud exposure with supporting member service
Define and lead fraud strategies to identify, investigate, and mitigate fraudulent activities
Ensure alert penetration rates, service level agreements, alert/case inventory, and production quality align with risk tolerance thresholds established by Fraud Strategy & Analytics, as well as executive leadership
Ensure accurate and timely resolution of member claims as allowed by Regulation E, Regulation Z, Visa, NACHA, federal guidelines and credit union policies and procedures
Ensure accurate and timely reporting of suspicious activity as required by the Bank Secrecy Act
Stay informed on industry best practices and ensure the Credit Union is optimizing fraud capabilities
Responsible for the personnel function within the department including staffing, training, evaluating performance, employee morale, and policy compliance
Serve as consultant on Credit Union initiatives where fraud exposure is possible
Maintain an in-depth knowledge of federal and state laws, industry regulations, and credit union policies applicable to fraud, financial transactions, and disputes
Develop and manage comprehensive fraud, operational, and performance management reporting and present results to executive management
Ensure executive leadership is apprised of critical incidents, emerging threats, and operational readiness
Participate in root cause analysis reviews of large loss incidents to help identity process gaps and recommend policy changes
Effect cost efficiencies by automation and elimination of manual processes or redundancies
Work with all law enforcement, protective agencies, and financial institution contacts for fraud related investigations
Ensure compliance with laws, rules, regulations, policies and procedures applicable to assigned departments and related credit union activities
Champion continuous improvement and standardized processes that drive productivity and quality across the credit union
Perform other duties as assigned
Qualification
Required
Bachelor's degree in Business Administration, Criminal Justice or related
Five years' experience in the area of financial institution operations or financial crimes investigations, of which at least three years should be in a comparable management position
Outstanding aptitude to lead, influence, and build consensus across diverse groups
Process-driven with the capability to design and implement solutions for increased efficiency and management oversight
Excellent interpersonal skills with the ability to build collaborative relationships with various business units
Strategic and tactical analysis skills as well as the ability to exercise discretionary judgment
Demonstrates strong proficiency in both oral and written communication
Capacity to work in a fast-paced and dynamic environment with a drive to deliver outstanding results
Experienced in leading complex investigations related to potential losses and/or suspected criminal activity
Experienced in leveraging fraud prevention and detection technologies and tools
Well-versed in strategies for mitigating and investigating Identity Theft, check, card, ACH, and payment fraud
Certified Fraud Examiner (CFE) or equivalent credentials are preferred
Preferred
Certified Fraud Examiner (CFE) or equivalent credentials
Benefits
Short-term and long-term incentives
Comprehensive medical, dental and vision insurance plan that has HSA and FSA options
401(k) plan with a 5% match
Employee Assistance Program (EAP)
Life and disability coverage
Voluntary cash benefits for accident, hospitalization and critical illness
Tuition Reimbursement
Generous leave programs to include Paid Time Off accrual, Paid Sick Leave, Paid Holidays
Company
Alaska USA
Global Credit Union—formerly Alaska USA—is a community of people who help members build better financial futures.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$110M2023-04-07Debt Financing· $110M
Leadership Team
Geoff Lundfelt
President and CEO
Elizabeth Pavlas
Chief Operations Officer
Recent News
2025-06-25
GlobeNewswire News Room
2025-03-06
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