Oracle · 1 week ago
Client Success Specialist IV
United States
Full-time
Remote
Mid, Senior Level
$92K/yr - $178K/yr
6+ years expOracle is a world leader in cloud solutions, dedicated to ensuring customer satisfaction and retention. The Client Success Specialist IV role involves building strong relationships with customers, driving product adoption, and identifying growth opportunities to maximize customer value from Oracle's offerings.
Data GovernanceData ManagementEnterprise SoftwareInformation TechnologySaaSSoftware
No H1B
Responsibilities
Build and foster relationships with the customer executives, business and IT leaders, influencers, and decision makers to solidify our partnership and commitment with executive sponsors and key business stakeholders
Drive maximum adoption of Oracle solutions and identify/drive product renewal and expansion opportunities via high value relationships with customers
Demonstrate a level of drive, accountability, and resourcefulness to effectively manage an assigned book of business in a fast-paced and somewhat ambiguous environment ensuring that deliverables, results, and deadlines are achieved
Leverage Oracle’s Customer Success methodology to partner with customer stakeholders to understand their goals/KPIs, assess their capabilities and provide recommendations to help them accelerate achievement of their business and technology objectives
Develop knowledge and a clear understanding of customer plans, goals, and desired outcomes their Oracle Cloud solution implementation
Proactively identify implementation risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan including best practices to ensure success
Effectively collaborate, influence, and take the lead in cross-functional engagements within Oracle, while expertly prioritizing, driving ownership, and delivering desired outcomes for your customers
Understand the organizational structure of the customer, identifying the areas that present deep strategic partnership opportunities. Build and grow multiple relationships across a customer's organization, and their implementation partners
Demonstrate Oracle product knowledge by applying platform features and functions to customer business priorities and roadmap in relation to the customers goals and objectives
Guide a customer on organizational strategy, governance and change management best practices based on customer needs
Build greater advocacy and reference-ability of your customers
Be the internal advocate for the customer across the organization, including Global Customer Success Services, Sales, Support, and Product Development
When appropriate, identify additional Oracle services, expansion opportunities, and advisory experts needed to drive incremental success
Qualification
Required
6 to 10+ years of experience
Applicants are required to read, write, and speak English
Build and foster relationships with the customer executives, business and IT leaders, influencers, and decision makers
Drive maximum adoption of Oracle solutions and identify/drive product renewal and expansion opportunities
Demonstrate a level of drive, accountability, and resourcefulness to effectively manage an assigned book of business
Leverage Oracle's Customer Success methodology to partner with customer stakeholders
Develop knowledge and a clear understanding of customer plans, goals, and desired outcomes
Proactively identify implementation risks to the customer achieving their stated business goals
Effectively collaborate, influence, and take the lead in cross-functional engagements within Oracle
Understand the organizational structure of the customer
Demonstrate Oracle product knowledge by applying platform features and functions to customer business priorities
Guide a customer on organizational strategy, governance and change management best practices
Build greater advocacy and reference-ability of your customers
Be the internal advocate for the customer across the organization
Identify additional Oracle services, expansion opportunities, and advisory experts needed to drive incremental success
Preferred
7+ years of customer-facing experience as a business practitioner and communicator
5+ years in a customer success or hi-tech/manufacturing industry functional role
5+ years of proven experience in SaaS implementations
Strong executive communication skills and presence
Ability to drive effective and influencing conversations at the executive-level
Strong presentation skills (web, phone, and onsite)
Strong consultative skills and proven results working as a trusted advisor
In-depth knowledge in one or more lines of businesses, cross-functional competencies, or industry related experience
Strong knowledge of Oracle Cloud products, features, capabilities, and best use
Good understanding of enterprise architecture principles
Ability to quickly grasp and distinctly explain technological and business concepts
Bachelor's degree in business or other related degree and/or equivalent years of experience
Benefits
Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance
Company
Oracle
Oracle is an integrated cloud application and platform services that sells a range of enterprise information technology solutions.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$25.75BKey Investors
Sequoia Capital
2025-09-24Post Ipo Debt· $18B
2025-02-03Post Ipo Debt· $7.75B
1986-03-12IPO
Leadership Team
Esteban Rubens
Healthcare Field CTO
G
Gerard Warrens
Field CTO, Business Strategy and Transformative Technologies
Recent News
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2026-01-25
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