Bridgewater State University · 13 hours ago
Staff Asst,ResNet Support Specialist
Bridgewater, MA
Full-time
Hybrid
Senior Level, Lead/Staff
$60K/yr - $65K/yrBridgewater State University is seeking a Staff Assistant, ResNet Support Specialist to provide administrative, operational, and basic technical support for the ResNet Program. This role involves managing student employees, delivering customer service, and collaborating with campus partners to enhance ResNet services for students in residence halls.
EducationHigher EducationUniversities
Responsibilities
Deliver professional, accurate, and efficient customer support via phone, email, in-person, and chat
Train, schedule, supervise, and mentor student employees to support the delivery of ResNet services and ensure excellent customer service
Develop and maintain clear technical and non-technical documentation, including processes, procedures, instructional guides, knowledge base content, and inventory records
Create and distribute ResNet marketing and promotional materials for resident students through digital platforms, social media, promotional events, orientation, student organizations (e.g., SGA, RHA), and other outreach efforts
Provide entry-level technical administration, troubleshooting, and monitoring of ResNet services, such as network infrastructure, video streaming platforms, cloud-based printers and more
Stay current with emerging technologies; research and recommend initiatives, service enhancements, and innovations to strengthen the ResNet program
Collaborate with fellow campus and IT teams on service design, project planning, implementation strategies, and complex problem-solving
Coordinate with external vendors and campus partners to support service delivery, resolve escalated issues, and identify new opportunities for student-facing technology services
Support and promote the University’s diversity, equity, and social justice initiatives
Other duties as assigned that align with the ResNet program’s mission, goals and services
Experience in project management
Familiarity with higher education environments, or student support
Qualification
Required
Bachelor's Degree
Deliver professional, accurate, and efficient customer support via phone, email, in-person, and chat
Train, schedule, supervise, and mentor student employees to support the delivery of ResNet services and ensure excellent customer service
Develop and maintain clear technical and non-technical documentation, including processes, procedures, instructional guides, knowledge base content, and inventory records
Create and distribute ResNet marketing and promotional materials for resident students through digital platforms, social media, promotional events, orientation, student organizations (e.g., SGA, RHA), and other outreach efforts
Provide entry-level technical administration, troubleshooting, and monitoring of ResNet services, such as network infrastructure, video streaming platforms, cloud-based printers and more
Stay current with emerging technologies; research and recommend initiatives, service enhancements, and innovations to strengthen the ResNet program
Collaborate with fellow campus and IT teams on service design, project planning, implementation strategies, and complex problem-solving
Coordinate with external vendors and campus partners to support service delivery, resolve escalated issues, and identify new opportunities for student-facing technology services
Support and promote the University's diversity, equity, and social justice initiatives
Other duties as assigned that align with the ResNet program's mission, goals and services
Experience in project management
Familiarity with higher education environments, or student support
Company
Bridgewater State University
Bridgewater State University is a public liberal-arts college located in Bridgewater, Massachusetts.
Founded in 1840
501-1000 employees
H1B Sponsorship
Bridgewater State University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (4)
2023 (4)
2022 (3)
2021 (4)
2020 (7)
Funding
Current Stage
Late StageTotal Funding
$0.33MKey Investors
Massachusetts Life Sciences CenterMassCyberCenter
2024-10-10Grant
2023-10-05Grant· $0.33M
Leadership Team
Dr. Richard Booth
Co-Founder/Alumni member of Men Integrated in Brotherhood
Doug Shropshire
Vice President Finance/CFO
Recent News
2025-11-15
Seattle TechFlash
2025-08-29
Company data provided by crunchbase