TEKsystems · 3 hours ago
End User Analyst
Willis, TX
Full-time
Onsite
Entry, Mid Level
$26/hr - $29/hr
1+ years expTEKsystems is a leading provider of business and technology services, and they are seeking a Level 2 IT Support Technician to support a large-scale laptop deployment and ongoing end-user support initiative. The primary focus of this role will be imaging and deploying approximately 100 brand-new laptops, reimaging existing laptops, and providing second-level end-user support for hardware and software issues.
Information Technology
Responsibilities
Deploy approximately 100 new laptops using Intune Autopilot
Reimage existing laptops and redeploy to end users
Support rolling inventory and PC replacement programs
Provide second-level (Tier 2) end-user support for hardware and software issues
Respond to service desk tickets and outages via phone, email, and ticketing systems
Troubleshoot and diagnose hardware, operating system, and application issues
Install and configure hardware and software in accordance with corporate standards
Support emergency equipment exchanges when required
Provide hands-on assistance with IT projects and initiatives
Deliver white glove executive and VIP support
Assist with local backup operations per company policies
Maintain strict confidentiality of user data and sensitive information
Perform additional IT-related duties as assigned
Qualification
Required
A+ Certification or 1–2 years of experience in an end‑user support environment
1–3 years of experience with Windows desktop operating system deployment
Experience supporting hardware refresh or PC deployment programs
Familiarity with ITSM/ticketing systems (ServiceNow preferred)
Help desk
Troubleshooting
imaging
intune
autopilot
Windows
Support
Deploy approximately 100 new laptops using Intune Autopilot
Reimage existing laptops and redeploy to end users
Support rolling inventory and PC replacement programs
Provide second‑level (Tier 2) end‑user support for hardware and software issues
Respond to service desk tickets and outages via phone, email, and ticketing systems
Troubleshoot and diagnose hardware, operating system, and application issues
Install and configure hardware and software in accordance with corporate standards
Support emergency equipment exchanges when required
Provide hands‑on assistance with IT projects and initiatives
Deliver white glove executive and VIP support
Assist with local backup operations per company policies
Maintain strict confidentiality of user data and sensitive information
Perform additional IT‑related duties as assigned
Preferred
True Level 2 support experience
Experience working with Microsoft Intune and Autopilot
Strong, consistent work history (preference for minimal job hopping and few short-term roles)
Demonstrated stability and longevity in past roles
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase