Ameritex Machine & Fabrication · 6 hours ago
Customer Service Representative
Conroe, TX
Full-time
Onsite
Entry, Mid Level
$20/hr - $25/hr
2+ years expAmeritex Machine & Fabrication is a fast-growing, high-mix metal fabrication company serving various industrial markets. They are seeking a detail-oriented Customer Service Representative to manage communications, support sales activities, and ensure a high-quality customer experience throughout the order lifecycle.
IndustrialManufacturingMechanical DesignMechanical Engineering
Hiring Manager
Zack Fennell
Responsibilities
Provide a high-quality customer service experience to all customers
Answer inbound phone calls and respond to customer emails in a timely, professional manner
Manage and monitor the Sales Inbox
Serve as a primary point of contact for customer inquiries related to orders, quotes, and general support
Accurately process customer purchase orders (POs)
Support the sales team with quote setup and follow-up
Coordinate customer changes, updates, and rework requests with internal departments
Proactively communicate order status updates to customers
Maintain internal records, spreadsheets, and customer documentation
Assist with scheduling customer meetings and calls as needed
Provide occasional front desk coverage, including greeting visitors and routing calls
Ensure clear, accurate communication between customers and internal teams
Qualification
Required
Strong verbal and written communication skills
Excellent organizational skills and attention to detail
Ability to manage multiple tasks and shifting priorities
A self-motivated, proactive individual who takes ownership of their workload
Comfortable working in a fast-paced environment where responsiveness matters
Customer-focused mindset with a problem-solving approach
Proficiency in Microsoft Office, especially Excel
2+ years of customer service, sales support, or related experience
Experience handling purchase orders or customer communications is a plus
Preferred
CRM experience preferred (HubSpot a plus)
Manufacturing or industrial experience preferred
CRM or ERP system experience highly desirable
No degree required — relevant experience and demonstrated performance are strongly valued
Company
Ameritex Machine & Fabrication
Ameritex Machine & Fabrication provides metal fabrication services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Zack Fennell
Manufacturing Engineer and COO
Company data provided by crunchbase