Relevate Health · 1 day ago
Account Supervisor
United States
Full-time
Remote
Mid, Senior Level
3+ years expRelevate Health is a company dedicated to creating impactful healthcare engagement. The Account Supervisor will manage client relationships, ensuring all client needs are met across various projects while collaborating with cross-functional teams to drive growth and deliver solutions.
Marketing & Advertising
Responsibilities
Lead multiple client accounts with minimal supervision across all projects or products. This may include digital strategy, customer experience, creative development, website and digital asset design, analytics, SEO, PPC, omni-channel marketing, performance reporting and key account management resources
Understand and lead conversations with the client on how multiple Relevate Health solutions can work together
Stays current with healthcare industry trends and applies that knowledge to projects and client conversations
Builds strong internal team, partner agency and client relationships to ensure optimal collaboration
Outlines and leads the content strategy with the support of internal strategist, and can identify the HCP and/or patient journey for the project
Monitors campaigns once in market and works with the team to optimize delivery and performance
Works with strategy to ensure that appropriate tracking codes are in place for the campaign
Clearly communicates objective of requests, the insights driving them and the details to drive work forward
Discusses upcoming tactics and needs with clients to ensure delight with level of partnership
Owns knowledge of upcoming work and kicks off projects in a timely manner to optimize project timelines
Supports change management as needed and works with manager to drive solutions
Writes clear, concise emails, status reports, and conference reports
Manages finance reports and tracks project budget utilization, shares updates with team in a timely manner and leads conversations with clients around account and project financial status
Enforces Relevate Health processes and appropriate use of systems
Drives and manages Project/Creative Brief development while engaging SMEs as necessary
Leads productive internal and client status meetings; delegates next steps as necessary
Updates weekly internal and client status reports
Develops and distributes productive meeting agendas and summaries independently
Participates in medical, regulatory and legal reviews as needed and owns the process by offering insight to content, providing strategic rationale and defending work
Supports timeline and budget development to ensure inclusion of appropriate project components and investments
Anticipates internal team and client needs
Maximizes use of internal team and client’s time
Drives efficiency and internal team/client alignment
Serves as a mentor (and manager, depending on the candidate and team) to junior colleagues
Manage client relationships and expectations, while driving consistent organic growth year over year
Demonstrates the ability to manage a high-volume of complex projects simultaneously while pivoting and reprioritizing as often as necessary
Supports change and growth; encourages collaborative and positive team relationships to foster team morale
Leads difficult conversations, navigates effectively through challenges, and offers alternative perspectives and recommendations
Assists with Relevate Health and client annual strategic planning
Grows client relationships by proactively identifying opportunities for business development
May need to work with Client Development colleagues to write SOW in partnership with other SMEs (PM, creative, strategy, etc.)
Participates in new business pitch team activities as needed
Works with manager and direct reports to hit billable/utilization goals to ensure focus remains on client work and value
Qualification
Required
Demonstrates excellent interpersonal skills; Works well with others and is a team player
Exemplifies Relevate Health's core values: Pioneering, Accountable, Caring, Transparent
Displays excellent time management and organization skills
Possesses excellent verbal, written and technical communication skills, solid presentation skills
Proactively problem solves and prioritizes with attention to detail
Displays an entrepreneurial business spirit and thrives in a rapid growth-oriented, nimble environment where change is the norm
Proven track record of supervising large-scale projects
Technical knowledge of how Relevate Health solutions and services are built and deployed
Experience in understanding and delivering analytics reports
3-5 years of experience in an agency environment, healthcare, pharma and/or digital preferred
Bachelor's degree (preferably in Business Administration, or Marketing)
Proven track record of supporting the delivery of large-scale projects
Committed to learning and self-directed professional growth
Familiarity working within fast paced / growth-oriented business environment
Preferred
Experience and understanding of the following preferred: pharma marketing, HCP engagement, digital strategy, customer experience, creative development, website and digital asset design, analytics, SEO, PPC, omni-channel marketing, performance reporting, key account management resources
Company
Relevate Health
Relevate® Health is your OMNI KNOW-HOW® expert – delivering data-driven engagement and omnichannel activation for your targeted health care audiences, with local impact and national scale, to meet the demands of your brand.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Tim Pantello
Chief Executive Officer
George C.D. Griffith
Executive Vice President, Omnichannel Strategy & Co-Founder of ConneXion360
Recent News
Medical Marketing and Media
2023-12-26
2023-12-26
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