Digital Customer Success Program Director - ChurnZero jobs in United States
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symplr · 9 hours ago

Digital Customer Success Program Director - ChurnZero

positionUNAVAILABLE, UNAVAILABLE, US
timeFull-time
remoteOnsite
seniorityDirector/Executive
money$140K/yr - $160K/yr
date8+ years exp

symplr is seeking a Digital Customer Success Program Director to lead their digital-first Customer Success strategy and execution. This role focuses on driving retention, growth, and satisfaction by leveraging ChurnZero and requires strategic leadership combined with operational excellence.

Health CareInformation TechnologySoftware

Responsibilities

Develop and execute the Digital Customer Success strategy, including tech-touch programs, lifecycle journeys, and automation using ChurnZero
Recruit, manage, and develop a high-performing Digital Customer Support team (Admin + pooled CSMs) to support scalable coverage
Establish processes, best practices, and success metrics for digital engagement and customer lifecycle management
Collaborate cross-functionally with Sales, Services, Product, Marketing, and Support to mitigate customer challenges and ensure ROI delivery
Analyze customer data to identify churn drivers and implement strategies to improve retention and growth
Partner with Sales to align on expansion and upsell opportunities, proactively addressing renewal risks
Create and maintain enablement materials, dashboards, and reporting to improve organizational effectiveness
Champion a customer-centric culture and foster strong relationships through digital channels and occasional strategic interactions

Qualification

ChurnZeroSaaS Customer SuccessData analysisStrategic planningPublic speakingAccount managementCollaboration skillsCritical thinkingAttention to detail

Required

8 years' experience in SaaS Customer Success, with at least 3 years in leadership roles building digital Customer Success programs
Proven experience with ChurnZero, health scoring, and automation workflows
Strong analytical, strategic planning, and cross-functional collaboration skills
High aptitude for data manipulation and technical integrations
Excellent communication, collaboration, and critical thinking skills
Ability to communicate with employees at all levels of an organization
Ability to proactively evaluate programs and implement improvement ideas on an ongoing basis
Possess a high attention to detail
Work well in a fast-paced, innovative environment
Ability to travel up to 25%

Preferred

Bachelor's Degree preferred
5+ year healthcare experience
Experience in public speaking (preferred)
Account management or sales experience (preferred)

Company

symplr

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Symplr is a provider of healthcare governance, risk, and compliance solutions and services.
dateFounded in 2006
location
Houston, Texas, USA
people-size1001-5000 employees
web-link
http://www.symplr.com/

Funding

Current Stage
Late Stage
Total Funding
unknown
Key Investors
Charlesbank Capital PartnersPamlico Capital
2022-01-05Private Equity
2021-07-12Private Equity
2018-10-23Acquired

Leadership Team

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Hugo Doetsch
Chief Financial Officer
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Patrick Birmingham
Executive Vice President, Credentialing Operations
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Recent News

Meltwater
Tres Thompson joins Meltwater as Chief Financial Officer
2025-11-10
SalesTech Star
symplr CIO in Residence Theresa Meadows Appointed to CHIME Foundation Board of Directors
2025-11-08
PR Newswire
symplr Debuts Payer Compliance Solution to Help Health Plans Meet New OIG Guidance & Regulatory Demands
2025-11-04
Company data provided by crunchbase