Genesys Contact Center Architect jobs in United States
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Systems Integration, Inc. (SII) · 4 months ago

Genesys Contact Center Architect

positionUnited States
timeFull-time
remoteRemote
seniorityMid, Senior Level
date4+ years exp

Systems Integration, Inc. (SII) is seeking a Part-time Genesys Contact Center Architect to support the configuration, maintenance, and optimization of Genesys Cloud Contact Center solutions. This role involves collaborating with internal teams or clients to deliver high-quality solutions while managing business operations independently.

Information Technology
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Responsibilities

Configure and maintain Genesys Cloud components (IVR, routing, bots, voice, chat, email)
Perform troubleshooting, updates, and patching of Genesys Cloud environments
Collaborate with cross-functional teams to ensure seamless integration and performance
Provide support for Packaged Contact Center Enterprise (PCCE) environments
Monitor system performance and implement optimizations for high availability
Develop and maintain documentation for configurations and procedures
Train internal teams or clients on Genesys Cloud usage and best practices
Stay current with Genesys Cloud updates, features, and industry trends
Negotiate and fulfill contract terms with clients
Manage own business operations including invoices and taxes
Market services and maintain client relationships
Ensure compliance with relevant laws and industry standards
Resolve issues related to service delivery independently

Qualification

Genesys Cloud CertificationGenesys Cloud experienceCloud contact center experienceVoice/UC technologiesPCCE supportCustomer service skillsTroubleshooting capabilitiesComputer networking skillsMicrosoft ServerMicrosoft ExchangeActive DirectoryHardware/software installationCommunication skillsProblem-solving skillsDocumentation skills

Required

Genesys Cloud Certification (required)
Minimum 2 years of hands-on experience with Genesys Cloud
4+ years of experience in cloud contact center environments
Strong understanding of voice/UC technologies and PCCE support
Bachelor's degree in IT, Computer Science, or equivalent experience
Excellent communication, problem-solving, and documentation skills
Ability to work independently and manage multiple projects
Strong Customer Service skills
Strong Troubleshooting Capabilities
Proven Computer Networking skills
Microsoft Server 2003/2008/2012
Microsoft Exchange
Active Directory
Hardware and software installation
Ability to handle and prioritize tasks each day
Must be able to pass a federal background check going back 7 years without felonies
Must be able to pass a federal credit check

Preferred

NICE CXONE experience preferred

Company

Systems Integration, Inc. (SII)

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Systems Integration is an information technology company that offers turnkey contact center infrastructure solutions.
dateFounded in 1990
location
Bethesda, Maryland, USA
people-size51-200 employees
web-link
http://sysintegration.com

Funding

Current Stage
Growth Stage

Leadership Team

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Srinath Narayan
Chairman & CEO
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Company data provided by crunchbase