Assurant · 1 day ago
Bilingual Customer Relations Associate
Miami, FL
Full-time
Onsite
Entry Level
$17.34/hr - $27.75/hr
1+ years expAssurant is a leading global business services company that supports, protects, and connects major consumer purchases. The Bilingual Customer Relations Associate plays a vital role in delivering exceptional support to customers by assisting with claims, resolving inquiries, and providing guidance to clients and regional managers.
Customer ServiceFinanceFinancial ServicesInformation TechnologyInsurance
Responsibilities
Communicate accurate and concise information during inbound and outbound calls with customers and/or other third parties to resolve their concerns
Responds to incoming service requests via phone queues from customers and clients/dealers, delivering prompt and courteous assistance
Provides caller with requested service or information, documenting the call and the outcomes. Research contract information, case history, servicer notes, and Compass process documentation to fully assist the caller
Accept calls from client/dealer and appropriately handle customer escalations, working diligently to resolve customer concerns. Conducts in-depth research using contract records, case notes, and coordination with service providers or internal departments to reach resolution, following up as needed
Educate the client/dealer on general coverage questions, provide guidance on sales resources, escalate technical issues to helpdesk support and serves as the primary point of contact until all concerns are fully addressed and resolved
Follow up via outbound calls are completed when steps for resolution are too lengthy to be completed during the original call. Follow up is provided as often as necessary for issue resolution
Offline work may be required to provide resolutions to a customer or client/dealer. This may include contacts originating from customers, servicers or dealers via fax, email or mail. Other offline work may include work placed by other employees in various email boxes or internal database queues
Provide feedback to the regional account managers when needed on trends, escalations or issues with sales agents
Provide feedback to the Claims Supervisor on trends or issues with claims processes or providers
Process credit card payments when necessary
Qualification
Required
High School diploma or GED equivalent
Minimum of 1 year call center experience
Minimum of 1 year customer service experience is required
Bilingual proficiency in English and Spanish
Experience handling inbound calls and processing claims is required
Experience navigating multiple applications and documenting outcomes is required
Strong communication, listening, and problem-solving skills
Ability to multitask using technology in a fast-paced environment
Reliable high-speed internet (25 Mbps down / 6 Mbps up)
Quiet, distraction-free home office setup
Preferred
A passion for helping others with a sense of urgency
Ability to de-escalate and remain empathetic
Advocate for our customers while balancing the T's&C's of the plan
Follows high level processes and possesses the ability to articulate the processes to others
Ability to collect data, define the problem, establish facts, and draw conclusions
Strong understanding of company products and services
Strong understanding of client contracts and operations
Make high impact decisions with little direction
Effectively manage a case load with timely and consistent updates
Coordinate a solution with other departments/vendors
Able to navigate multiple applications simultaneously and document effectively
Critical thinking and problem-solving skills
Ability to determine customer needs
Flexibility and willingness to embrace change
Excellent Customer Service skills
Excellent verbal and written communication skills
Advanced problem-solving skills
Company
Assurant
Assurant provides protection products and related services to safeguard companies against risks.
10001+ employees
H1B Sponsorship
Assurant has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (12)
2023 (24)
2022 (34)
2021 (6)
Funding
Current Stage
Public CompanyTotal Funding
$469.1M2025-08-18Post Ipo Debt· $296M
2023-02-28Post Ipo Debt· $173.1M
2004-02-05IPO
Leadership Team
Keith Demmings
President and Chief Executive Officer
Ricardo Fiuza
President & CEO - Latin America
Recent News
2026-01-19
2026-01-19
Company data provided by crunchbase