Ampcus Inc · 1 month ago
Help Desktop Support
United States
Full-time
Remote
Entry, Mid Level
$20/hr - $22/hr
2+ years expAmpcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. They are in search of a highly motivated candidate to provide project coordination and help desk support to volunteers on operation systems.
Data ManagementInformation Technology
Responsibilities
Provides project coordination and help desk support to volunteers on operation systems
Triage support tickets to the appropriate groups within the programs; review and process tax site data requests, and system support tickets
Maintain assigned Tax-Aide Library sections in the Volunteer Portal ensuring that materials are properly organized and relevant
Works closely with the Tax-Aide Operations team to coordinate and provide business support to determine business opportunities for increased efficiencies for the program
Actively and consistently participate in Tax-Aide's Operations Team, National Operations Committee-associated meetings, and Tax-Aide All team meetings
In collaboration with Tax-Aide team members, volunteers, and vendors, coordinate the review, development, and enhancement of e-learning courses
Qualification
Required
Bachelor's Degree is required
At least 2 years of proven work experience supporting the help desk, contact center, and development of training materials
Exhibit a heightened sense of accountability to internal and external stakeholders and for outcomes created
Preference to take responsibility, coordinate multiple projects at once, and deliver professional work-product promptly and on deadline
Candidate must be proficient with Microsoft Office and have some knowledge of Smartsheet, Zendesk Technology, Salesforce, and JIRA software tools
Company
Ampcus Inc
Ampcus is a global business, technology consulting and an staff augmentation firm specializing in AI/ML,digital solutions, Cybersecurity & Risk management, Testing, Forensics & Fraud services and human capital management.
1001-5000 employees
H1B Sponsorship
Ampcus Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (14)
2024 (13)
2023 (7)
2022 (16)
2021 (13)
2020 (18)
Funding
Current Stage
Late StageLeadership Team
Raj Narayan
Sr. Vice President, Strategic Sales
Recent News
2025-08-18
2025-07-31
Seattle TechFlash
2025-07-15
Company data provided by crunchbase