Scan Global Logistics · 15 hours ago
General Manager It Operations & Support
Atlanta, GA
Full-time
Onsite
Director/Executive
$150K/yr - $170K/yrScan Global Logistics is a full-service global logistics provider. The IT Operations Manager will oversee the company's daily technology operations, ensuring efficient and secure functioning of systems, networks, and IT infrastructure.
Freight ServiceLogisticsSupply Chain ManagementTransportation
No H1B
U.S. Citizen OnlyHiring Manager
Saniya N.
Responsibilities
Manage and monitor daily IT operations, including servers, networks, hardware, software, and cloud systems
Ensure consistent system availability, performance, and reliability across all technology platforms
Oversee maintenance, updates, and troubleshooting activities for all IT infrastructure
Manage IT support staff, assign priorities, track progress, and resolve escalated technical issues
Provide technical guidance and support to team members and end users
Maintain and update IT policies, procedures, documentation, and asset inventories
Ensure security of systems through patching, firewall management, backups, and access controls
Monitor system performance and proactively address issues to minimize downtime
Lead and support IT projects including upgrades, migrations, and new technology implementations
Coordinate with external vendors, consultants, and service providers as needed
Review and manage vendor contracts, service agreements, and technology purchases
Prepare reports on system performance, ticket resolutions, and infrastructure health
Recommend process improvements and technology enhancements to support business goals
Support annual IT budget planning and assist with cost management for IT operations
Ensure compliance with relevant security standards, company policies, and regulatory requirements
Qualification
Required
Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience)
Strong understanding of IT systems, networks, cloud platforms, and infrastructure management
Experience managing daily IT operations in a corporate environment
Ability to troubleshoot complex technical issues and provide hands-on support when needed
Strong leadership skills with the ability to supervise and mentor IT staff
Excellent communication skills, both written and verbal
Customer service–oriented approach when supporting end users
Strong attention to detail and ability to prioritize tasks effectively
Problem-solving mindset with the ability to make sound decisions under pressure
Familiarity with cybersecurity practices including firewalls, backups, patching, and access controls
Experience coordinating with vendors and managing IT-related contracts
Organizational skills with the ability to manage multiple projects and deadlines
Willingness to stay updated on emerging technologies and industry best practices
Preferred
Working knowledge of Microsoft Office, IT service management tools, and basic scripting or automation
Benefits
401(k)
Health Insurance
Dental insurance
Vision Insurance
Employee assistance program
Health Savings Account (HSA)
Life insurance
Short Term Disability Insurance
Long Term Disability Insurance
Paid Time Off
Tuition Reimbursement
Company
Scan Global Logistics
Scan Global Logistics is an international freight forwarding and logistics company that offers customized solutions for supply chain needs.
Founded in 1975
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$1.85B2025-01-31Debt Financing· $389.31M
2024-03-19Debt Financing· $651.7M
2023-02-14Debt Financing· $805.18M
Leadership Team
Allan Melgaard
CCO
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