Communication Service for the Deaf (CSD) · 23 hours ago
Testing and Training Program Director
United States
Full-time
Remote
Lead/Staff, Director/Executive
$100K/yr - $110K/yr
5+ years expCommunication Service for the Deaf (CSD) is seeking a Testing and Training Program Director to oversee California Connect's Deaf and Disabled Telecommunications Program (DDTP) Testing and Training services. This role involves managing program operations, ensuring compliance with contractual obligations, and leading a specialized team to enhance the value of assistive communications equipment and services.
CharityNon Profit
No H1B
Responsibilities
Direct all testing and training program operations ensuring achievement of contractual objectives, initiatives, and compliance with regulatory, contractual, and performance standards
Provide leadership and management of contract deliverables and ensure compliance with Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)
Oversee annual contract budgets and monitor financial performance against targets
Manage and oversee the development and maintenance of all contract required plans and documentation including operational policies, procedures, and workflows
Coordinate with the CPUC Contract Manager and DDTP Oversight Contractor (PPCA) on program requirements
Report on progress, issues, and areas for improvement to CPUC Contract Manager and DDTP Oversight Contractor (PPCA)
Monitor emerging trends in communications accessibility and champion innovative solutions that address the needs of disabled communities
Attend program-related conferences and provide debriefing on technological trends and developments
Direct team performance management, including goal setting, coaching, and professional development
Facilitate cross-functional collaboration and team coordination across contracts
Conduct regular team meetings and performance reviews
Manage the prioritization of equipment and service testing initiatives in coordination with CPUC and Advisory Committees
Manage and oversee the development of comprehensive test plans for equipment and service evaluation including methodology, timeline, and target demographics
Direct volunteer recruitment and management of test volunteers
Manage testing protocols, quality standards, and reporting requirements
Coordinate with stakeholders and ensure testing timeline adherence
Oversee and manage the preparation of test reports with technical evaluations, user experience feedback and recommendations for equipment or services approval
Oversee and manage the development of accessible courseware using train-the-trainer models and adult learning principles
Oversee and manage the development of multimedia instructional materials compatible with Learning Management Systems (LMS)
Oversee the management of the LMS platform operations and user access
Oversee the timely delivery of training materials as new equipment and services are introduced to the program
Oversee and manage the relevance and value of courses for end users and internal program partners
Monitor training effectiveness and user feedback to ensure continuous improvement
Track and report on training status of DDTP personnel across all vendor partners
Build and maintain strong working relationships with CPUC, DDTP vendor partners, and advisory committees
Present communication solutions and services findings and recommendations to TADDAC and EPAC committees
Convey complex technical information to executive-level audiences
Direct implementation of Quality Management Plan including process improvement initiatives
Manage compliance with accessibility requirements, data privacy regulations, and contractual obligations
Oversee audit preparations and coordinate with compliance teams
Direct documentation management and records retention processes
Conduct quarterly assessments and participate in Scorecard Reviews
Direct and oversee pilot projects for new equipment and services
Direct transition planning for contract implementation and closeouts
Oversee change management processes and policy development
Manage special projects including livestreamed events and training initiatives
Coordinate process improvement initiatives and lessons learned documentation
Direct risk assessment and mitigation planning
Qualification
Required
Candidates for this role must live and work in California
Bachelor's degree in business or related field from an accredited college or university; or equivalent professional experience
A minimum of three (3) years of experience within the past ten (10) years, leading a program with an annual budget of at least $2 million
A minimum of three (3) years of experience leading projects that involved equipment testing or training or training development
A minimum of five (5) years of experience within the past ten (10) years, supervising teams on projects that involved Statewide programs
A minimum of five (5) years of experience building and maintaining strong working relationships with an executive-level audience
Preferred
Ability to communicate effectively using American Sign Language
Company
Communication Service for the Deaf (CSD)
Communication Service for the Deaf, Inc.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Christopher Soukup
Chief Executive Officer
Recent News
ACCESSWIRE Newsroom
2024-12-17
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