Four Seasons Hotels and Resorts · 4 hours ago
Front Desk Manager
Miami Beach, FL
Full-time
Onsite
Mid, Senior Level
3+ years expFour Seasons Hotels and Resorts is a luxury hospitality company dedicated to providing exceptional guest experiences. The Front Desk Manager will direct and control the activities of the Front Desk team, manage shifts, and ensure high levels of customer satisfaction by responding to guest requests and resolving complaints.
HospitalityHotelLeisureRental PropertyTravel
No H1B
Responsibilities
Manages the staff at the Front Desk. Directs all activities of the Hotel Assistant Managers and the Night Manager to ensure communications and follow-up on any problems, guest requests or special requirements. Interviews, trains and schedules the staff. Conducts Performance Evaluations and disciplines staff when needed
Reviews and monitors schedules of staff in other department of responsibility. Monitors their activities to assure that standards are being met, staff is being supported and guest needs are being met
Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone
Coordinates arrivals, departures and billing requirements. Blocks rooms for arrivals and ensures any discrepancies are resolved. Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups
Qualification
Required
3-5 years of progressive experience in Front Office or Guest Services management within a luxury hotel
Strong leadership, organizational, and interpersonal skills, with the ability to motivate and inspire a diverse team
Excellent communication skills and a genuine passion for guest service and personalized hospitality
Solid understanding of hotel operations, including Front Office systems (e.g., Opera, Guest Engagement platforms)
Proven ability to handle guest concerns with professionalism and grace
US work authorization is required unless the candidate is currently in a managerial position at a Four Seasons location
Preferred
Degree or diploma in Hospitality Management or related field preferred
Benefits
Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resort
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals
Complimentary Parking
Company
Four Seasons Hotels and Resorts
Four Seasons is an operator of a chain of hotels, resorts, and residence clubs.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$579MKey Investors
CanAm EnterprisesJPMorgan Chase & Co.
2025-09-24Undisclosed· $162M
2025-09-24Debt Financing· $417M
2007-02-12Private Equity
Leadership Team
Alejandro Reynal
President and CEO
Sudhakar Veluru
CIO / CTO
Recent News
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