First Commerce Credit Union · 1 month ago
Contact Center Representative (Full-Time)
Tallahassee,FL,US
Full-time
Onsite
Entry Level
1+ years expFirst Commerce Credit Union is a full-service, member-owned credit union committed to empowering generations and transforming communities. As a Contact Center Representative, you will assist members with their financial needs and ensure exceptional service through various communication channels.
BankingFinancial ServicesNon Profit
Responsibilities
Responding to inquiries about ATM, iBranch, debit/credit cards, payroll, ACH, wires, rates, Mobile Banking, uMonitor, Bill Pay, Pop Money, and CPI premiums
Accurately completing routine financial transactions such as transfers, loan payments, address changes, check orders, wire transfers, and account maintenance
Identifying member needs and recommending credit union products and services, including opening deposit accounts
Professionally corresponding with members via phone, email, and fax with a sense of urgency
Balancing transactions daily and ensuring compliance with all policies and regulations
Qualification
Required
A high school diploma or equivalent
At least 1 year of experience in a call center, teller role, or related financial institution position with proven sales and service performance
A sincere desire to serve members primarily through phone and email communication
Excellent listening and communication skills, both written and verbal
Strong computer skills and ability to multitask in a fast-paced environment
Ability to handle confidential information and learn quickly
Patience and a positive attitude when handling irate members or stressful situations
Must be available for closing shifts and weekend shifts, as needed
Preferred
We welcome candidates who can communicate in more than one language
Bilingual proficiency in Spanish is a plus, as it helps us better serve our diverse community
Benefits
Health, dental, and vision insurance
401(k) with company match
Paid time off and holidays
Employee assistance programs
Ongoing training and career development
Opportunities to grow within the credit union
$500 referral bonus
Company
First Commerce Credit Union
First Commerce Credit Union is a non-profit organization that offers online and mobile banking services.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$0.5MKey Investors
Community Development Financial Institutions Fund
2023-04-10Grant· $0.5M
Leadership Team
Cecilia Homison
CEO
Recent News
Tallahassee Democrat
2023-12-20
Company data provided by crunchbase