Moab · 21 hours ago
Product Operations Manager
United States
Full-time
Remote
Mid Level
$150K/yr - $185K/yrMoab is building a modern software platform for equipment dealers and rental businesses. The Product Operations Manager will work closely with engineers and customers to understand product usage, synthesize customer feedback, and support product development and rollout efforts.
Computer Software
Responsibilities
Work alongside engineers and customers on a daily basis to understand how Moab is used in real workflows
Observe, document, and synthesize customer pain points, constraints, and opportunities
Translate qualitative insight and quantitative analysis into clear problem statements and tradeoffs
Use SQL and data analysis to surface patterns in product usage and customer behavior
Partner with engineers as they explore solution approaches, offering context and feedback
Help the team prioritize product work by grounding discussions in customer impact, evidence, and judgment
Support the rollout of larger product changes, helping ensure customers understand and adopt what’s shipped
Own product release notes and ensure changes are communicated clearly and accurately
Maintain internal documentation on best practices for using and implementing Moab
Own and evolve Moab’s customer-facing knowledge base to reflect how the product actually works
Team up with the Business Operations team to take support shifts and continuously improve how we support customers
Collect and synthesize feedback and metrics after launch to inform iteration and future work
Surface themes across customer conversations, support interactions, usage data, and internal inputs
Contribute thoughtfully and directly to discussions about focus, sequencing, and impact
Qualification
Required
Strong analytical skills with hands-on experience using SQL to answer product questions
Experience in a Product Operations or similar role at a startup
Ability to synthesize messy, incomplete inputs into clear insights
Comfort working closely with engineers
Clear written communication, especially for documentation and release notes
Strong judgment and an orientation toward impact over process
Willingness to engage directly with customers, including through support work
Interest in staying close to real-world workflows and outcomes
Company
Moab
Moab is a venture backed software company building software for equipment rental businesses and dealerships, from the next generation of entrepreneurs to today’s market leaders, and everyone in between.
Founded in 2023
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase