Children's Hospital of Michigan · 6 hours ago
Patient Management Clerical Associate Full Time Evenings Child Medicaid
Detroit, MI
Full-time
Onsite
Entry Level
1+ years expChildren’s Hospital of Michigan is an international leader in pediatric and adolescent medicine. The Patient Management Clerical Associate will register and schedule patients for health services, ensuring the appropriateness of the setting for services provided, and assist with insurance verification and patient inquiries.
EducationHealth Care
Responsibilities
Greets or contacts patient; collects and verifies all necessary demographic insurance and related data. Ensures that consent and other required forms are completed correctly, and patients/guardians signatures are obtained where required
Schedules appointments, generates appointment notices, reschedules and posts cancellations; determines appropriate service settings in accordance with established policies and procedures; and resolves scheduling issues in conjunction with appropriate providers and ancillary departments. Coordinates scheduling of all tests and/or services utilizing current clinical guidelines
Verifies insurance coverage and benefit levels; secures authorizations and referrals; assesses patient liability amounts
Provides financial counseling services to assist patients in identifying and obtaining alternate payment sources
Reviews, monitors, and reconciles collected demographic and insurance data in order to ensure accurate bill production. Ensures compliance with third party payer requirements
Reconciles and corrects rejected erroneous data transactions as displayed on Transmission, Control and Errors (TCE) reports
Accesses computerized system to enter and/or update electronic systems as needed and to answer patients, stakeholders and other pertinent parties inquiries. Responds to general inquiries as required
Maintains patient service records and performs related duties as requested
Participates in bed management as defined by operating unit policies and procedures
Communicates clinical, financial, and administrative information
Performs other duties as assigned
Assists nursing and technical staff in screening patients and performs a variety of moderately to highly complex patient registration duties
Interacts with technologist and radiology nursing staff; interacts with customers/stakeholders to provide/distribute appropriate exam results in a timely and accurate manner; maintains patient charts and films as appropriate
Qualification
Required
High school diploma or equivalent
Six to twelve months of related computer/information management experience required
A strong commitment to the DMC customer service standards
Preferred
One to two years work experience in hospital healthcare insurance, medical records, billing or related area desirable
Working knowledge of medical terminology desired
Some college preferred
On the job training or related previous experience to acquire skills in screening and preparing patients for exams
Company
Children's Hospital of Michigan
Children’s Hospital of Michigan is a hospital located in Detroit, Michigan for kids.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$20MKey Investors
State of Michigan
2022-07-01Grant· $20M
Leadership Team
Brenda Byrd
Executive Assistant to Chief Executive Officer
Jacqlyn Smith
Chief Strategy Officer
Recent News
DBusiness Magazine
2025-10-15
DBusiness Magazine
2025-08-07
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