Chubb · 1 week ago
ESIS Senior Claim Representative , AGL
Overland Park, KS
Full-time
Hybrid
Mid, Senior Level
$76K/yr - $109K/yr
5+ years expChubb is a world leader in insurance, and they are seeking a Senior Claims Representative to manage commercial auto and general liability claims for client accounts. This role involves investigating and resolving bodily injury claims promptly and fairly, while ensuring compliance with established best practice guidelines.
Commercial InsuranceFinancial ServicesHealth InsuranceInsuranceMortgageRisk Management
Responsibilities
Work under limited supervision to receive assignments and review claim and policy information, providing background for investigations and determining policy obligations as appropriate for the line of business
Contact, interview, and obtain statements (recorded or in person) from insured individuals, claimants, witnesses, medical professionals, legal representatives, law enforcement, and other relevant parties to gather necessary claim information
Inspect and appraise damage for property losses or arrange for such appraisal, depending on the line of business
Review, evaluate, and negotiate bodily injury claims of varying severities
Manage litigation on behalf of clients or insureds
Assess facts obtained during investigations to determine the extent of liability and the company’s obligation under the policy contract
Prepare reports on investigations, settlements, claim denials, and evaluations of involved parties
Set reserves within authority limits and recommend reserve changes to the Team Leader
Review the progress and status of claims with the Team Leader, discussing challenges and recommending solutions
Prepare and submit unusual or potentially undesirable exposures to the Team Leader
Assist the Team Leader in developing improved methods for handling claims
Settle claims promptly and fairly
Obtain releases, proofs of loss, or compensation agreements and issue company drafts for claim payments
Communicate claim denials to claimants, insureds/customers, or attorneys as applicable
Qualification
Required
Five or more years of claims handling experience, demonstrated through career progression within the company or a similar organization
Ability to work independently with minimal supervision from a Team Leader
Advanced technical knowledge of claims handling processes and terminology
Excellent negotiation skills
Strong communication and interpersonal skills for positive interactions with claimants, customers, insureds, brokers, attorneys, and other stakeholders regarding losses
In-depth knowledge of the company's products, services, coverages, and policy limits, as well as a thorough understanding of claims best practices
Comprehensive knowledge of applicable state and local laws relevant to the line of business managed
Outstanding customer service skills
An applicable resident or designated home state adjuster's license is required for ESIS Field Claims Adjusters
Benefits
Comprehensive benefits package
Discretionary annual incentive program
Company
Chubb
Chubb is a mortgage firm that offers risk management, property, health, personal, business, health, home, and life insurance.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$10.25BKey Investors
Berkshire Hathaway
2025-08-04Post Ipo Debt· $1.25B
2024-07-29Post Ipo Debt· $1.3B
2024-05-15Post Ipo Equity· $6.7B
Leadership Team
Annmarie Dugan Hagan
CFO Operations Technology & Transformation Chubb Group
John Keogh
President & Chief Operating Officer
Recent News
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