FirstService Residential · 23 hours ago
AP Research and Vendor Management Supervisor
Boca Raton, FL
Full-time
Onsite
Mid, Senior Level
3+ years expFirstService Residential is a company focused on providing exceptional service in the residential management sector. They are seeking an AP Supervisor to lead the accounts payable utility, vendor management, and AP coordinator teams, ensuring compliance and efficiency in all accounts payable processes.
Property ManagementReal Estate
Responsibilities
Supervise, coach, and develop the AP Utility, Vendor Management, and AP Coordinator teams, fostering a culture of accountability, continuous improvement, and professional growth
Conduct regular performance evaluations, manage personnel actions (hiring, promotions, disciplinary measures), and support career development
Facilitate cross-training and knowledge sharing among teams to ensure operational flexibility and coverage
Oversee the AP Utility team’s daily processing of utility invoices, ensuring timely payments, accurate exception handling, and compliance with company and regulatory guidelines
Oversee the Vendor Management team in onboarding, verifying, and maintaining vendor records, including documentation review and system updates
Lead the AP Coordinator team in resolving invoice exceptions, managing exception queues, and supporting property management with AP inquiries
Monitor and balance team workloads, set priorities, and ensure all deadlines and SLAs are met
Ensure all activities comply with company policies, SOPs, and regulatory requirements
Prepare and present regular reports on team performance, outstanding issues, and process improvement initiatives to AP leadership
Track and report on key performance indicators (KPIs) such as invoice cycle times, exception rates, vendor onboarding turnaround, and team productivity
Identify trends, recurring errors, and process gaps; recommend and implement process improvements to enhance accuracy, efficiency, and service quality
Maintain and update Standard Operating Procedures (SOPs) for all supervised teams, ensuring compliance with current policies and regulations
Serve as a primary point of contact for escalated AP issues, collaborating with property management, IT, and other departments to resolve complex problems
Facilitate communication and workflow between AP teams to ensure seamless end-to-end processing and exceptional service delivery
Provide training and guidance to internal and external stakeholders on AP processes and best practices
Practice and adhere to FirstService Residential Global Service Standards
Always conduct business with the highest standards of personal, professional and ethical conduct
Perform or assist with any operations as required to maintain workflow and to meet schedules
May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines
Ensure all safety precautions are followed while performing the work
Follow all policies and Standard Operating Procedures as instructed by Management
Perform any range of special projects, tasks and other related duties as assigned
Qualification
Required
Experience supervising a high-volume accounts payable transaction processing organization is desired
3+ years of experience leading team members accountable for responsibilities similar to those required for this position
Bachelor's degree in business, accounting, or a related field; or equivalent relevant experience
Anticipate needs and manage accounts payable department resources to provide timely and reliable service to internal and external customers; prioritize and communicate when workload or requests for support exceed departmental capacity
Hold oneself and team accountable for delivering on business goals
Demonstrate and model company values with internal and external customers
Demonstrate awareness of variables, which could affect employee retention and/or morale; is a leader in developing strategies to ensure employee engagement and retention
Excellent relationship skills with external and internal clients; is persuasive and patient, listens well
Ability to work well under pressure and deadlines; committed to getting the job done
Able to prioritize and use sound judgment and decision-making
Creative and takes initiative; self-assigns ownership
Identifies, manages, and mitigates risks
Strong knowledge of Microsoft Applications, especially Word and Excel, including a working knowledge of complex Excel actions (e.g. pivot tables, v-lookups)
Excellent oral presentation and written communication skills
Company
FirstService Residential
FirstService Residential is a real estate company that provides property management services.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
A
Amy Sanchez
President, Central & North Florida Markets
Katie Halfhill
Director of Business Development
Recent News
Company data provided by crunchbase