Northwestern Medicine Central DuPage Hospital · 5 hours ago
Patient Services Rep - Internal Medicine and Peds Part-time Days
Naperville, IL
Part-time
Onsite
New Grad, Entry Level
0+ years expNorthwestern Medicine Central DuPage Hospital is committed to delivering world-class care and is seeking a Patient Services Representative. The role involves performing customer service functions in a medical practice office, ensuring high levels of service to patients and managing various office responsibilities.
Hospital & Health Care
Responsibilities
Greets patients as they enter the office. Obtains required patient information and performs patient registration, including verifying insurance information and collecting co-pays and outstanding balances
Obtains and updates patient demographic information and company information from all patients
Answers phone and schedules appointments
Directs and documents patient calls as appropriate
Coordinates scheduling of outside testing for patients
Serves as liaison between patient and practice
Provides back-up for scheduling appointments
Performs all aspects of daily work in a manner which contributes to and ensures an environment of patient safety and confidentiality
Completes daily reconciliation report to assure charges have been entered correctly
Pulls charts and readies them for the next day appointments; files completed patient charts daily
Files test/procedure results inpatient's medical record after physician has signed off on the results
Liaisons with company representatives or potential employees to assure correct services are provided
Reviews Epic chart prior to patient appointments making sure consents are within the past 12 months and the insurance card is current
Responds to all medical record requests from patients, insurance companies, physician offices, subpoenas, and legal requests per protocol
Responds to all medical record requests from patients, insurance companies, physician offices, subpoenas, and legal requests per protocol
Qualification
Required
High school diploma or GED equivalent
Zero (0) to two (2) years' experience in a customer service position
Preferred
Bachelor's degree
One to three years prior Physician office experience
Working knowledge of medical terminology
Benefits
$10,000 Tuition Reimbursement per year ($5,700 part-time)
$10,000 Student Loan Repayment ($5,000 part-time)
$1,000 Professional Development per year ($500 part-time)
$250 Wellbeing Fund per year ($125 for part-time)
Matching 401(k)
Excellent medical, dental and vision coverage
Life insurance
Annual Employee Salary Increase and Incentive Bonus
Paid time off and Holiday pay
Company
Northwestern Medicine Central DuPage Hospital
Central DuPage Hospital is part of Northwestern Medicine.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Claudia Mahoney
Associate Chief Nursing Officer
Jessica Arendarczyk
Project Partner
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