PhoenixTeam · 4 hours ago
Change Manager
United States
Full-time
Remote
Senior Level
5+ years expPhoenixTeam is seeking a Change Manager for their Mortgage Servicing division. This role is responsible for leading and executing organizational change initiatives related to mortgage servicing technology and processes, ensuring successful adoption and sustainability of changes across the organization.
Business IntelligenceFinancial ServicesManagement Information SystemsSoftware Engineering
Responsibilities
Lead change management activities for mortgage servicing technology, process, and operational initiatives
Assess organizational readiness and change impacts across servicing functions (e.g., payments, escrow, loss mitigation, default, customer service)
Develop and execute comprehensive change management plans, including stakeholder engagement, communications, training, and adoption strategies
Partner with project managers to align change activities with project plans, milestones, and delivery timelines
Actively manage stakeholder relationships at multiple levels, including business, operations, and technology teams
Develop and deliver clear, targeted communications to support awareness, understanding, and adoption of change
Identify risks and resistance points and implement mitigation strategies
Support training strategy development and ensure training aligns with new processes and systems
Track adoption, readiness, and effectiveness metrics and adjust strategies as needed
Serve as a trusted advisor to clients and delivery teams throughout the change lifecycle
Contribute to continuous improvement of change management and project delivery practices
Qualification
Required
Bachelor's degree and 5+ years of relevant experience in Change Management, with a focus on mortgage servicing
Strong knowledge of mortgage servicing operations, systems, and regulatory considerations
Demonstrated experience supporting technology and process transformations within servicing organizations
Hands-on project management experience, including planning, execution, and coordination across teams
Excellent written and verbal communication skills
Strong analytical, problem-solving, and organizational skills
Ability to manage multiple priorities and adapt quickly to changing circumstances
Demonstrated leadership in ambiguous or evolving environments
Ability to influence without direct authority and drive alignment across stakeholders
Preferred
Experience working with mortgage servicing platforms (e.g., MSP, Black Knight, ICE, Sagent, LoanSphere, or similar)
Experience supporting large-scale servicing transformations, migrations, or regulatory-driven initiatives
Familiarity with change management frameworks (e.g., Prosci, ADKAR, or similar)
Experience using project management tools such as JIRA, Confluence, Smartsheet, or Microsoft Project
Consulting or professional services experience supporting mortgage servicing clients
Company
PhoenixTeam
There's one way to sum up what we believe at PhoenixTeam - time is of the essence. Mortgage technology delivery is unique.
51-200 employees
H1B Sponsorship
PhoenixTeam has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Growth StageLeadership Team
T
Tanya Brennan
Managing Partner and CEO
Recent News
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