Spectrum · 2 hours ago
Manager, Marketing Communications, Price & Packaging
Stamford, CT
Full-time
Onsite
Mid, Senior Level
5+ years expSpectrum is a leading provider of communication and entertainment products, and they are seeking a strategic leader to manage marketing communications related to pricing and packaging. The role involves creating clear messaging for customers, managing marketing campaigns, and enhancing self-service tools to improve customer experience.
Digital EntertainmentInternetTelecommunications
No H1B
Responsibilities
Create and deliver messaging for pricing and packaging changes that helps customers easily understand updates through clear and transparent communication
Manage ongoing integrated marketing campaigns that drive retention and reinforce customer value
Ideate and work cross-functionally to implement tools that automate pricing and packaging updates across customer-facing sites and portals
Improve and broaden customer access to key service information through enhanced self-service tools, strengthening the overall customer experience
Optimize customer-facing landing pages to reduce friction, increase comprehension, and guide customers through simpler, more intuitive experiences
Identify opportunities to reinforce value and upsell where it benefits the customer across all touchpoints
Qualification
Required
Bachelor's degree in marketing or related field or equivalent experience
5+ years of marketing and customer experience
3+ years of billing and web design familiarity
2+ years of experience with workflow tools and automation
Understanding of database structures, server tools, and website capabilities
Knowledge of best practices for marketing messaging and web design
Billing and customer experience expertise
Proficiency in Microsoft Excel and PowerPoint; ability to create executive-ready presentations
Familiarity with leveraging AI tools for automation and efficiency
Project management skills
Preferred
Master's Degree
2+ years of management or leadership experience
2+ years of experience with automation/workflow tools
Experience in telecommunications, media, or subscription services
Familiarity with government-supported programs and compliance requirements
Benefits
Comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life
Company
Spectrum
Spectrum is a cable telecommunications company that offers a range of home entertainment and information services. It is a sub-organization of Charter Communications.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$11.4MKey Investors
North Carolina Department of Information Technology
2023-09-01Grant· $11.4M
2015-05-26Acquired
2007-03-01IPO
Leadership Team
Dinesh Jain
Chief Operating Officer
Ken Guiberson
Group Vice President, Digital Self-Service
Recent News
2026-01-20
2026-01-06
Sports Business Journal
2025-11-08
Company data provided by crunchbase