Guest Supply · 2 hours ago
Credit and Collections Representative -GWW - US
Somerset, NJ
Full-time
Onsite
Mid Level
3+ years expGuest Supply is a company that provides essential supplies and services to the hospitality industry. They are seeking a Credit & Collections Representative to manage credit limits, payment terms, and the collection of delinquent accounts for an assigned portfolio. The role involves reviewing orders, collecting debts, responding to customer inquiries, and coordinating with internal departments to resolve payment disputes.
Hospitality
Responsibilities
Review orders on credit hold and determine within the parameters of company policy whether to remove the order from credit hold or to hold the order pending resolution of the customer’s account
Collect monies owed from delinquent accounts within an assigned portfolio and provide guidance to Sales Consultants regarding same
Identify potential bad debt and attempt collection, escalating to appropriate management for further action or guidance if needed
Respond to customer statement inquiries, answer correspondence and phone requests from customers and Sales Consultants, and solicit information from Sales regarding returned mail
Help reconcile customer accounts as needed
Review existing customer credit limits when requested with the ability to increase a credit limit to a maximum of $25,000. Anything higher than $25,000 is escalated to a Supervisor/Manager
Recommend and prepare files for outsourcing to collection agencies when required after all collection attempts have failed
Coordinate with internal departments, such as Sales and Customer Service, to obtain necessary information to resolve payment disputes and address customer inquiries regarding outstanding balances
Assist with payment portal and e-delivery requests
Qualification
Required
Degree in Business, Finance, Accounting, or related field, or equivalent industry experience
3-5 years' related Credit & Collections experience
Must have GWW CC experience
Excellent communication (verbal and written), interpersonal and professional interactive skills are necessary to perform at a high degree of proficiency
Ability to effectively present information and respond to questions from suppliers, customers, management and inter-department staff
Capable of working with internal staff from other departments in a proactive and constructive manner
Ability to plan, prioritize and execute multiple tasks/deadlines in a fast-paced environment
Uses time effectively
Customer Service – Respond promptly to requests for service and assistance as needed
Follow up as needed
Problem Solving - Identifies and resolves problems in a timely manner
Gathers and analyzes information skillfully
Develops alternative solutions
Judgment - Displays willingness to make decisions
Exhibits sound and accurate judgment
Makes timely decisions
Adaptability – Able to readily adjust to changing circumstances, new information, or evolving priorities
Demonstrating flexibility in approach and a willingness to learn new skills to effectively navigate a changing work environment
Detail Oriented – Attention to details and accuracy
Ability to understand and execute all relevant policies and procedures in a consistent, timely and objective manner
Proficient experience using Microsoft Office (Outlook, Excel, Word)
Knowledge of ERP systems (i.e., Oracle PeopleSoft) and credit reporting systems (Dun & Bradstreet, Creditsafe)
Must maintain a valid driver license and provide proof of current automobile insurance coverage as set forth by Sysco
Company
Guest Supply
Sysco Guest Supply is the world leader in providing products that enhance the hotel guest experience in hotels.
Founded in 1979Monmouth Junction, New Jersey, USA
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2001-01-24Acquired
Recent News
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