Service Experts · 5 hours ago
Billing Specialist
Dallas, TX
Full-time
Hybrid
Mid, Senior Level
5+ years expService Experts is a leading provider in the heating and air conditioning industry. They are seeking a Billing Specialist responsible for preparing, validating, and processing customer data load files, managing billing transactions, and resolving exceptions to enhance operational efficiency and customer satisfaction.
ConstructionConsumer GoodsHeating Ventilation and Air Conditioning (HVAC)ResidentialSolar
Responsibilities
Consolidate reports from various databases to produce, validate, and load customer origination data into billing and financial systems
Prepare, validate and execute Batch processing files, and Payment processes
File Transfer Management between internal and external vendors
Resolve exceptions and escalations by identifying root cause, implementing solutions and fixing customer accounts
Interact with other departments to resolve escalations over multiple channels
Liaison with key vendors to enforce service level agreements while establishing partnerships
Conduct account research, resolution and support for Billing, Payment & Collections, which includes research in various systems and requests from various functions across the organization
Prepare and ensure completion of monthly Billing and Payment processing for Residential and Commercial Customers
Create and maintain reports and reporting functions on a regular basis
Periodic letter mailing to support various internal and external groups; Prepare, validate and execute any bill messaging or inserts required in regular or emergency situations
Demonstrate a commitment to process improvement while providing recommendations and driving change
Foster and develop the capability to be a ‘Super User’ for internal systems while cultivating a position as a Subject Matter Expert within various Service Experts systems
Maintain and ensure documentation of internal processes are up to date
Support other departments to achieve production service levels and any on-going project objectives
Lead and participate in projects as assigned
Perform similar or other duties as needed or assigned
Qualification
Required
Minimum 2 years experience working with billing processes related to customer billing
BBA or equivalent post-secondary education or related experience in data analytics and queries
Self-starter with strong interpersonal and conflict resolution skills
Excellent written and oral communications skills
Ability to quickly form relationships and interact effectively in a complex environment
Strong desire to understand operations and root causes of issues
Strong ability to multi task and work under tight timelines
Strong organizational and time-management skills
Ability to understand financial impacts and back-end banking environments
Ability to prioritize deliverables and work with various people in all levels, including customers, to achieve personal and team objectives
Flexibility to adapt to changing and competing priorities
Experience handling multiple billing systems and exceptions management
Minimum five years of experience in a combination of operational environment, process improvement, financial analysis or other roles that focus on root cause analysis, development and implementation of controls and procedures
Ability and consistent exercise of understanding and appreciation of the 'Big Picture' while executing change for projects and tasks in line with corporate Strategic Initiatives and Objectives
Superior working knowledge of Microsoft Office Applications such as Word, Visio, Excel and Access(or similar Office programs) is mandatory
Preferred
Experience executing internal billing processes is an asset
Experience working with external bill print providers is an asset
Working knowledge of SQL applications such as SQL Server and TOAD is an asset
Benefits
Competitive Pay with incentive opportunities
Paid Time Off and Company Holiday Pay
Medical, Dental, and Vision Insurance programs
401(k) Retirement Savings Plan with company matching contributions
Life Insurance and disability insurance options
Supplemental benefit programs
World Class Training opportunities through our Experts University
Career Development opportunities
Company
Service Experts
Service Experts is a plumbing company that sells, services, and repairs heating and air conditioning systems.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
N
Nick Ridgway
VP of Franchise Developement
Recent News
2026-01-16
Service Experts
2025-09-16
Company data provided by crunchbase