City of San Antonio · 6 days ago
Customer Services Specialist
San Antonio, TX
Full-time
Onsite
Entry Level
$21/hr - $26/hr
2+ years expThe City of San Antonio is seeking a Customer Services Specialist responsible for addressing citizens' complaints, questions, and requests regarding City services. The role involves working with various departments to improve complaint handling procedures and ensuring satisfactory resolutions for citizens' concerns.
Association
Responsibilities
Follows-up on citizens' complaints, requests, and inquiries to ensure that all concerns are satisfactorily resolved
Works with departments and divisions in the formulation of complaint handling procedures for customer service
May conduct on-site investigations of complaints
Attends citizen/neighborhood meetings to present and obtain information
Develops a database to provide accurate data regarding the number and type of complaints, locations, times, responses, recurrences, and actions taken
Confers with supervisory or managerial personnel to recommend changes in order to avoid recurring customer complaints
Performs related duties and fulfills responsibilities as required
Qualification
Required
Two (2) years of college from an accredited college or university
Two (2) years of increasingly responsible experience in public information and customer assistance and use of computer data in the analysis of service delivery
Valid Class 'C' Texas Driver's License
Knowledge of proper interviewing techniques
Knowledge of modern office procedures and methods
Skill in utilizing a personal computer and associated software programs
Ability to operate a computer keyboard and other basic office equipment
Ability to learn City departments, services, policies, and procedures
Ability to communicate clearly and effectively
Ability to respond to inquiries, complaints, and requests for service in a fair, tactful, and firm manner
Ability to make sound decisions
Ability to communicate information to a group
Company
City of San Antonio
Diverse, internationally connected and globally competitive, The City of San Antonio has a vibrant culture and economy.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$2.98MKey Investors
U.S. Department of Labor
2022-07-07Grant· $2.98M
Leadership Team
Shannon Lawson
Chief Information Security Officer (CISO)
Recent News
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