Mass Markets · 6 hours ago
Customer Service Representative
LA Metro Area
Full-time
Hybrid
New Grad, Entry LevelMCI is one of the fastest-growing tech-enabled business services companies in the USA, delivering Customer Experience and Business Process Outsourcing solutions across various industries. The role of Customer Service Representative involves engaging with customers, providing professional support, and resolving concerns effectively.
ConsultingInformation Technology
Responsibilities
Engage with customers via inbound and outbound calls, providing friendly and professional support
Actively listen to customer concerns and deliver effective, timely resolutions
Use internal systems to manage accounts, process claims, and retrieve information
Identify opportunities to upsell or upgrade products and services
Clearly explain products, services, and processes to customers
Escalate complex issues to the appropriate team when needed
Strive for first-call resolution through strong problem-solving skills
Stay current with training, meetings, and process updates
Maintain excellent attendance and punctuality
Qualification
Required
Must be 18 years or older
High school diploma or equivalent
Strong written and verbal communication skills
Ability to type at least 20 WPM
Basic proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
Familiarity with Windows operating systems
Dependable and punctual with a strong work ethic
Skilled in troubleshooting, conflict resolution, and follow-up
A customer-first mindset: empathetic, patient, and responsive
Ability to multitask, stay organized, and manage time independently
A team player with a positive attitude and strong interpersonal skills
Comfortable working in a dynamic, fast-changing environment
Benefits
HMO Coverage plus a dependent
Dental Coverage
Free meal during training
Career growth and learning
Allowances for rice, clothing, laundry and meals
Performance and loyalty bonuses
Frequent disinfection, fogging of workplace
Opportunities for growth and promotion
Employee shuttle services
Company retreats and off-site events
Sharpen your social skills while meeting awesome people and making new friends
Plus, more in-office rewards, raffles, recognition gifts, and treats!
Company
Mass Markets
Leading America based business process outsourcing (BPO) provider specializing in customer service, inside sales and back-office.
Founded in 2015
501-1000 employees
Funding
Current Stage
Late StageRecent News
2025-06-24
Company data provided by crunchbase