Mass Markets · 1 week ago
IT Helpdesk
LA Metro Area
Full-time
Onsite
New Grad, Entry LevelMCI is one of the fastest-growing tech-enabled business services companies in the USA, delivering Customer Experience (CX) and Business Process Outsourcing (BPO) solutions. They are seeking an IT Helpdesk Specialist to provide first-level technical support, assist users with hardware and software issues, and ensure the smooth operation of IT systems.
ConsultingInformation Technology
Responsibilities
Provide first-level technical support to end-users via phone, email, or in-person
Assist users in resolving hardware and software issues, including desktops, laptops, printers, and applications
Walk users through step-by-step solutions and provide timely resolutions
Diagnose and troubleshoot hardware and software problems, identifying root causes and implementing solutions
Escalate complex issues to the appropriate IT support teams for further investigation and resolution
Perform routine maintenance tasks, such as software updates, antivirus scans, and system optimizations
Collaborate with IT teams to ensure the overall health and security of IT systems
Maintain accurate records of user issues, resolutions, and troubleshooting steps
Update knowledge base articles and documentation to facilitate future issue resolution
Provide basic training to end-users on IT systems, applications, and best practices
Create and distribute user guides and instructional materials as needed
Utilize remote desktop tools to provide support to off-site users
Assist users with virtual private network (VPN) connectivity and remote access
Assist in the deployment and configuration of new hardware and software
Install, upgrade, and configure software applications as needed
Promote and enforce IT security best practices among end-users
Educate users on phishing threats, password management, and other security concerns
Qualification
Required
Associate's (or equivalent) degree in Computer Science or Information Technology from a technical school OR equivalent combination of education and experience
Proven experience in an IT helpdesk or technical support role
Strong knowledge of hardware, operating systems, and commonly used software applications
Proficiency in Excel, Five9, and other Data Processing tasks
Demonstrated ability with basic networking, and telephony
Demonstrated ability to research, plan, document, and execute complex tasks/projects
Excellent written and oral communication skills
Excellent interpersonal and customer service skills
Excellent work ethic and dedication
Preferred
CompTIA (A+, Network +, Server+ and Security+ certifications and/or Microsoft Certified IT Professional (MCITP) are a plus but not required
Benefits
HMO Coverage plus a dependent
Dental Coverage
Free meal during training
Career growth and learning
Allowances for rice, clothing, laundry and meals
Performance and loyalty bonuses
Frequent disinfection, fogging of workplace
Opportunities for growth and promotion
Employee shuttle services
Company retreats and off-site events
Sharpen your social skills while meeting awesome people and making new friends
Plus, more in-office rewards, raffles, recognition gifts, and treats!
Company
Mass Markets
Leading America based business process outsourcing (BPO) provider specializing in customer service, inside sales and back-office.
Founded in 2015
501-1000 employees
H1B Sponsorship
Mass Markets has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2023 (1)
2021 (1)
Funding
Current Stage
Late StageRecent News
2025-06-24
Company data provided by crunchbase