Energy Job Search · 4 hours ago
Field Service Technician
Hobbs, NM
Full-time
Onsite
Entry, Mid Level
2+ years expChampionX, now part of SLB, is a global technology company focused on energy innovation. The Field Service Technician will perform customer support activities including installations and repairs of chemical injection pumps, while ensuring quality standards and maintaining customer relationships.
Staffing & Recruiting
No H1B
Responsibilities
Attends and presents in daily morning operations meeting
Performs moderately complex customer support activities, including installations, routine repairs and maintenance of chemical injection pumps and accessories
Assembles different parts of manufactured products using hand tools, power tools, machines, and equipment
Inspects all materials, components, subassemblies, etc. to assure they meet the accepted quality standards
Reads and follows work instructions, work orders, production drawings and sample assemblies, or receives verbal instructions regarding duties to be performed
Processes and submits customer service transactions such as service tickets accurately
Provides accurate and timely information regarding availability of in-stock items
Answers basic inquiries from customers providing basic technical product and applications support
Refers customers to local sales representative for further sales & service requests
Drives a company vehicle and makes deliveries to customer locations
May support field sales activities
Obtains signatures for deliveries made, as required
Works alone and/or under general supervision
Develops good working relationships with customers through frequent and professional written and verbal communication
Communicates professionally & effectively with customers when delivering both good and bad information
Knows and complies with all safety policies and procedures
Works unconventional hours and potentially weekends to provide our required level of service on occasion
Attends work in predictable and regular manner
Qualification
Required
Candidate must reside in Hobbs, NM or surrounding areas
Work week and shift: Monday through Friday from 7AM to 4:30PM, some overtime and weekend work may occasionally be required
Compensation package offered: Competitive hourly rate and eligibility for quarterly bonus
New hire training provided by local personnel
May travel by air to headquarters locations in Houston, TX
Must have valid US driver license
Must have acceptable driving record (MVR)
Must have DOT medical certification
High School Diploma or GED
Vocational/Technical training or certification, or equivalent experience
2 years of assembly, installations, repair of chemical injection pumps or similar products and
2 years of experience performing moderately complex installations independently
2 years of experience in strong customer service relations, including the ability to explain and train
Basic knowledge of industrial safety, proper hand and power tool use, and other motorized material movement equipment
Motor vehicle records must meet the standards for the company vehicle driving policy
Must meet DOT physical requirements and training
Able to lift at least 40lbs
Proficient in MS Outlook and Excel
High mechanical aptitude
High accuracy in data entry
Strong interpersonal skills to effectively interact with customers and various levels of management
Excellent time management and prioritization skills with a high level of persistency in meeting delivery schedules
Basic analytical and problem-solving skills
Must be able to travel daily away from the shop up to 90% of the time
Speak, read and write English fluently
Follow all safety policies and company-wide safety requirements
Predictably and regularly attend work and be punctual
Immigration sponsorship not offered for this role
Role is deemed safety-sensitive and may be subject to employer or customer drug testing
Minimal crawling, climbing stairs, balancing, using a keyboard, and dialing less than 10%
Occasional bending, crouching, kneeling, squatting, climbing ladders, lifting up to 40lbs, reaching, twisting, stretching, pushing, pulling, standing, writing, and speaking between 11% - 33%
Frequent handling (grasping, holding, turning, working with hands), fingering (picking, pinching, fine manipulation), sitting, walking, and driving between 33% - 66%
Constant seeing and hearing greater than 66%
Preferred
Vocational/Technical training or certification
5 years of experience in oil and gas field installation of chemical injection pumps or similar products
5 years performing moderately complex installations independently
5 years of experience in strong customer service relations; including the ability to explain and train
High level of analytical and problem-solving skills
Benefits
Comprehensive benefits package starting day 1 of employment- medical, dental, vision, matching 401k, company paid life and disability insurance, health savings account with company provided funds, paid vacation & personal time and so much more!
Company
Energy Job Search
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201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase