The University of North Carolina at Chapel Hill · 1 week ago
Technology Support Analyst - Contributing
Chapel Hill, NC
Part-time
Hybrid
Entry Level
$50K/yr - $52K/yr
1+ years expThe University of North Carolina at Chapel Hill is a global leader in higher education known for its innovative teaching and research. This position provides Tier 1 technical support to faculty, staff, and students for various applications and services across multiple systems and platforms.
EducationHigher EducationUniversities
Responsibilities
Provides Tier 1 (intermediate) technical support to faculty, staff and students for a variety of applications and services used across a wide range of systems, networks, and platforms
Diagnoses and resolves intermediate customer technical problems in collaboration with Service Desk colleagues
Provides technical support via phone, web, email, chat, walk-up and social media channels
Qualification
Required
Associate's degree in Computer Information Technology, computer Technology Integration, Networking Technology, or related area and one year of experience in the information technology field related to the position's role
Bachelor's degree from an appropriately accredited institution and one year experience in the information technology field related to the position's role
Bachelor's degree in computer science, computer engineering, math or engineering or related technical degree from an appropriately accredited institution; or an equivalent combination of education and experience
Intermediate knowledge and understanding of supported applications
Customer relationship tracking system experience
Previous service desk experience
Exceptional communication skills
Exceptional customer service skills
Power user understanding of Windows and Mac environments
Strong interpersonal skills
Preferred
Telephone technical support experience
Academic environment experience
TDX experience
Microsoft Office
Exchange
Windows and Apple Products and Operating Systems
Campus IT experience ( UNC or other campus environment)
Programming language knowledge
ERP , PeopleSoft or similar systems support
Ability to multi-task (i.e., typing and talking)
Benefits
Professional training opportunities for career growth, skill development and lifelong learning
Exclusive perks for numerous retail, restaurant and performing arts discounts
Savings on local child care centers
Special rates on select campus events
Comprehensive benefits package
Paid leave
Variety of health, life and retirement plans
Additional programs that support a healthy work/life balance
Company
The University of North Carolina at Chapel Hill
Carolina’s vibrant people and programs attest to the University’s long-standing place among leaders in higher education since it was chartered in 1789 and opened its doors for students in 1795 as the nation’s first public university.
10001+ employees
H1B Sponsorship
The University of North Carolina at Chapel Hill has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (165)
2024 (143)
2023 (100)
2022 (133)
2021 (83)
2020 (89)
Funding
Current Stage
Late StageTotal Funding
$48.57MKey Investors
SECU FoundationCDA FoundationNorth Carolina Biotechnology Center
2024-07-19Grant· $1M
2024-03-18Grant
2023-02-16Grant· $0.11M
Leadership Team
Judith Cone
Retired Vice Chancellor for Innovation, Entrepreneurship and Innovation as of April 1, 2021
Michael Williams
Network SEcurity Team Lead
Recent News
Morningstar.com
2025-09-20
Company data provided by crunchbase