Mass Markets · 2 hours ago
Customer Service Representatives (Research/Survey)
LA Metro Area
Full-time
Onsite
New Grad, Entry LevelMCI is a fast-growing tech-enabled business services company in the USA, seeking Customer Service Representatives (Research/Survey) to join their team. The role involves conducting inbound and outbound calls to survey participants and gathering accurate data to assist clients in making informed business decisions.
ConsultingInformation Technology
Responsibilities
Conduct outbound calls to survey participants using predefined scripts and questionnaires
Collect and document participant responses regarding demographics, preferences, purchasing habits, and market insights
Record, encode, and assess survey data accurately for client reporting
Explain survey objectives and methods to participants clearly and professionally
Verify and resolve inconsistencies in responses to ensure data accuracy
Identify challenges in data collection and escalate issues when necessary
Build rapport with respondents while maintaining professionalism and customer engagement
Handle sensitive participant information with discretion and compliance to data protection policies
Adapt to a flexible schedule (including weekends) based on operational requirements
Support additional research or project-related tasks as needed
Qualification
Required
Call center experience required (customer service or survey-related roles preferred)
Strong English communication skills (verbal and written) with clear, accent-neutral pronunciation
Excellent reading comprehension and ability to follow scripts and interpret responses accurately
Strong customer service skills: empathetic, patient, and professional when interacting with participants
Flexibility to work variable schedules, including weekends, as needed
High level of reliability, professionalism, and attention to detail
Preferred
Prior survey or market research experience (a plus)
Benefits
HMO Coverage plus a dependent
Dental Coverage
Free meal during training
Career growth and learning
Allowances for rice, clothing, laundry and meals
Performance and loyalty bonuses
Frequent disinfection, fogging of workplace
Opportunities for growth and promotion
Employee shuttle services
Company retreats and off-site events
Sharpen your social skills while meeting awesome people and making new friends
Plus, more in-office rewards, raffles, recognition gifts, and treats!
Company
Mass Markets
Leading America based business process outsourcing (BPO) provider specializing in customer service, inside sales and back-office.
Founded in 2015
501-1000 employees
Funding
Current Stage
Late StageRecent News
2025-06-24
Company data provided by crunchbase