Mass Markets · 2 hours ago
Spanish Speaking Customer Service Representative (Inbound & Outbound)
LA Metro Area
Contract
Onsite
New Grad, Entry Level
0+ years expMCI is one of the fastest-growing tech-enabled business services companies in the USA, seeking a highly motivated Spanish-speaking Customer Service Representative to join their team. The role involves delivering exceptional support across phone, email, and chat, handling customer inquiries in both Spanish and English, and ensuring effective problem-solving to meet customer needs.
ConsultingInformation Technology
Responsibilities
Handle inbound and outbound calls with professionalism, empathy, and efficiency
Respond to customer inquiries via phone, email, and chat in both Spanish and English
Understand customer needs and provide accurate, timely solutions
Research internal systems to resolve issues and collaborate with other departments as needed
Follow client-specific processes, scripts, and compliance protocols
Use technology platforms to manage accounts and document interactions
Escalate unresolved concerns to the appropriate team or supervisor
Ensure first-contact resolution through effective problem-solving
Stay current with training materials, system updates, and product knowledge
Maintain confidentiality and protect customer data
Meet attendance, schedule, and performance expectations
Support additional duties as needed to meet business goals
Qualification
Required
Must be 18 years or older
High school diploma or equivalent
Fluent in Spanish and English (spoken and written)
Minimum 6 months of experience in voice, email, and chat support as a Spanish-speaking agent
Typing speed of 40+ WPM with 95% accuracy
Grammar assessment score ≥ 85% and comprehension score ≥ 90%
Strong written and verbal communication skills
Familiarity with Windows PC applications and ability to learn new systems
Basic proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
Strong problem-solving, conflict resolution, and negotiation skills
Ability to multitask, self-manage, and adapt to change
Reliable with consistent attendance and punctuality
Flexibility to work shifts, including weekends and holidays
Team-oriented with excellent interpersonal skills
Preferred
Experience with CRM platforms is a plus
Benefits
HMO Coverage plus a dependent
Dental Coverage
Free meal during training
Career growth and learning
Allowances for rice, clothing, laundry and meals
Performance and loyalty bonuses
Frequent disinfection, fogging of workplace
Opportunities for growth and promotion
Employee shuttle services
Company retreats and off-site events
Sharpen your social skills while meeting awesome people and making new friends
Plus, more in-office rewards, raffles, recognition gifts, and treats!
Company
Mass Markets
Leading America based business process outsourcing (BPO) provider specializing in customer service, inside sales and back-office.
501-1000 employees
Funding
Current Stage
Late StageRecent News
2025-06-24
Company data provided by crunchbase