Mass Markets · 9 hours ago
Quality Assurance (QA) Specialist
LA Metro Area
Full-time
Onsite
Entry, Mid LevelMCI is one of the fastest-growing tech-enabled business services companies in the USA, and they are seeking a Quality Assurance (QA) Specialist. The role involves ensuring the quality and reliability of products and services by designing and implementing quality assurance procedures, conducting tests, and collaborating with cross-functional teams to enhance customer satisfaction.
ConsultingInformation Technology
Responsibilities
Develop, implement, and maintain quality assurance policies, procedures, and standards to ensure compliance with regulatory requirements and industry best practices
Define quality metrics, key performance indicators (KPIs), and benchmarks to measure and monitor the effectiveness of quality assurance processes
Plan, design, and execute quality assurance tests and inspections to evaluate products, services, or processes for defects, deviations, or non-conformities
Conduct functional testing, regression testing, performance testing, and usability testing to identify issues and ensure product reliability and usability
Document test plans, test cases, test scripts, and test results to provide comprehensive documentation of quality assurance activities and findings
Prepare and communicate quality assurance reports, metrics, and analysis to stakeholders, management, and project teams
Identify and report quality issues, deviations, and non-compliance incidents through systematic testing, analysis, and investigation
Collaborate with cross-functional teams to investigate root causes, implement corrective actions, and prevent recurrence of quality issues
Analyze quality assurance data, trends, and feedback to identify opportunities for process improvement, efficiency gains, and cost reduction
Implement continuous improvement initiatives, quality control measures, and corrective/preventive actions to enhance product quality and customer satisfaction
Provide training, guidance, and support to team members and stakeholders on quality assurance principles, methodologies, and tools
Promote a culture of quality, accountability, and continuous improvement throughout the organization
Qualification
Required
Associate Degree, Certification or Equivalent combination of Training and Experience
Proven experience in quality assurance, testing, or quality control roles, preferably in a related industry or domain
Strong understanding of quality management principles, methodologies, and tools
Proficiency in quality assurance techniques, testing methodologies, and software testing tools
Excellent analytical, problem-solving, and decision-making skills, with the ability to identify issues, analyze data, and implement effective solutions
Strong attention to detail, accuracy, and thoroughness in quality assurance processes and documentation
Effective communication and interpersonal skills, with the ability to collaborate with cross-functional teams and communicate quality-related concepts to stakeholders at all levels
Knowledge of regulatory requirements, compliance standards, and industry best practices related to quality assurance and product/service quality
Preferred
Certification in quality assurance (e.g., Certified Quality Engineer, Certified Quality Auditor) is a plus
Benefits
HMO Coverage plus a dependent
Dental Coverage
Free meal during training
Career growth and learning
Allowances for rice, clothing, laundry and meals
Performance and loyalty bonuses
Frequent disinfection, fogging of workplace
Opportunities for growth and promotion
Employee shuttle services
Company retreats and off-site events
Sharpen your social skills while meeting awesome people and making new friends
Plus, more in-office rewards, raffles, recognition gifts, and treats!
Company
Mass Markets
Leading America based business process outsourcing (BPO) provider specializing in customer service, inside sales and back-office.
Founded in 2015
501-1000 employees
Funding
Current Stage
Late StageRecent News
2025-06-24
Company data provided by crunchbase