Mass Markets · 10 hours ago
Customer Service Pilot Class (Non – BPO Experienced Beginners)
LA Metro Area
Full-time
Onsite
New Grad, Entry LevelMass Markets is a rapidly growing tech-enabled business services company in the USA, specializing in customer experience and business process outsourcing. They are seeking Customer Service Agents to manage customer inquiries, resolve issues, process orders, and ensure a high-quality customer experience in a fast-paced contact center environment.
ConsultingInformation Technology
Responsibilities
Manage inbound and outbound contacts with professionalism and courtesy
Actively listen to customer needs and provide effective solutions
Research internal systems to retrieve missing information and coordinate with other departments as needed
Follow client-specific processes and maintain a courteous, professional tone
Use technology and tools to complete account management tasks
Accurately document and process customer claims
Follow scripts, policies, and procedures to ensure consistency and compliance
Use training and knowledge bases to answer customer inquiries confidently
Handle confidential and personal information with care
Escalate unresolved issues to the appropriate team or manager
Strive for first-call resolution through effective problem-solving
Attend training sessions and stay up to date on system and process changes
Adhere to all attendance and scheduling requirements
Qualification
Required
Must be 18 years of age or older
High school diploma or equivalent
No prior BPO experience required - we provide full training!
Excellent communication skills (written and verbal)
Strong interpersonal skills and a customer-first mindset
Ability to multitask, stay organized, and work independently
Comfortable working in a fast-paced, team-oriented environment
Benefits
HMO Coverage plus a dependent
Dental Coverage
Free meal during training
Career growth and learning
Allowances for rice, clothing, laundry and meals
Performance and loyalty bonuses
Frequent disinfection, fogging of workplace
Opportunities for growth and promotion
Employee shuttle services
Company retreats and off-site events
Sharpen your social skills while meeting awesome people and making new friends
Plus, more in-office rewards, raffles, recognition gifts, and treats!
Company
Mass Markets
Leading America based business process outsourcing (BPO) provider specializing in customer service, inside sales and back-office.
Founded in 2015
501-1000 employees
Funding
Current Stage
Late StageRecent News
2025-06-24
Company data provided by crunchbase