Mass Markets · 23 hours ago
Dialer Administrator
LA Metro Area
Full-time
Onsite
Mid Level
4+ years expMass Markets is a fast-growing tech-enabled business services company in the USA that specializes in customer experience and business process outsourcing. The Dialer Administrator will be responsible for monitoring dialing platforms, ensuring compliance with company policies, and providing operational support to enhance performance and efficiency.
ConsultingInformation Technology
Responsibilities
Performing system configurations for multiple applications, software installations on local machines and remote machines, managing updates and upgrades of software to reduce impact/downtime
Providing daily operation support, education and troubleshooting for software issues, errors and downtime
Prepare calling lists and load calling data into various CRM systems
Develop expertise in the function and capabilities of the different calling platforms
Working with external vendors to resolve critical performance/up-time affecting issues and to put preventative measures in place
Analyzing system performance versus requirements and proactively providing ideas to increase performance, effectiveness, efficiency etc
Developing an understanding of regulatory compliance requirements and managing audits and frequent investigations to ensure systems remain compliant
Providing helpdesk support to the rest of the organization, resolving tickets, projects, critical issue resolution
Schedule flexibility, especially during the launch of new projects or the deployment of new software/software updates to the organization
Other duties as required
Qualification
Required
Technical Training or Combination of Training and Experience
4 Years in a similar role
Comfort working with all Microsoft Office tools, especially Excel, Word, and Outlook
Basic understanding of data principles
Demonstrated ability to work on diverse projects simultaneously, requiring detailed analysis, creative/practical problem solving, time management, and sound judgment
Ability to self-motivate while operating effectively in a team-oriented and collaborative environment
Excellent verbal/written and interpersonal skills
Preferred
Experience with Microsoft SQL Server not required but a huge plus!
Benefits
HMO Coverage plus a dependent
Dental Coverage
Free meal during training
Career growth and learning
Allowances for rice, clothing, laundry and meals
Performance and loyalty bonuses
Frequent disinfection, fogging of workplace
Opportunities for growth and promotion
Employee shuttle services
Company retreats and off-site events
Sharpen your social skills while meeting awesome people and making new friends
Plus, more in-office rewards, raffles, recognition gifts, and treats!
Company
Mass Markets
Leading America based business process outsourcing (BPO) provider specializing in customer service, inside sales and back-office.
501-1000 employees
H1B Sponsorship
Mass Markets has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2023 (1)
2021 (1)
Funding
Current Stage
Late StageRecent News
2025-06-24
Company data provided by crunchbase