Mass Markets · 2 hours ago
Customer Service Representative (Non-Voice)
LA Metro Area
Full-time
Onsite
New Grad, Entry Level
0+ years expMCI is one of the fastest-growing tech-enabled business services companies in the USA, specializing in customer experience and business process outsourcing. They are seeking skilled and motivated Customer Service Representatives (Non-Voice) to provide exceptional support to offshore clients via email and chat, ensuring professionalism and efficiency in every interaction.
ConsultingInformation Technology
Responsibilities
Respond to customers via email and chat in a courteous, timely, and professional manner
Understand customer needs, resolve inquiries, and ensure first-contact resolution whenever possible
Research systems to retrieve or update information, collaborating with other departments as needed
Follow client processes, scripts, and policies while maintaining a professional and customer-focused approach
Use training resources and knowledge bases to provide accurate responses
Handle and protect confidential and sensitive information appropriately
Escalate complex issues to supervisors or managers when required
Attend training sessions and review updates to stay current on program knowledge and system changes
Consistently meet attendance, schedule, and performance expectations
Qualification
Required
18 years or older with a high school diploma or equivalent
Strong English reading, writing, and communication skills
Minimum of 6 months of email/chat customer support experience (US accounts preferred)
Typing speed of 40+ WPM with 95% accuracy
Excellent comprehension and grammar (assessment scores >90%)
Proficiency with Windows applications and ability to quickly learn new systems
Basic knowledge of Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
Strong problem-solving, conflict resolution, and troubleshooting skills
Ability to multi-task, stay focused, and self-manage in a fast-paced environment
Team-oriented, customer-focused, and empathetic
Reliable and punctual with the ability to maintain a consistent schedule
Flexibility to work shifts, weekends, and holidays
Preferred
Familiarity with CRM platforms (a plus)
Benefits
HMO Coverage plus a dependent
Dental Coverage
Free meal during training
Career growth and learning
Allowances for rice, clothing, laundry and meals
Performance and loyalty bonuses
Frequent disinfection, fogging of workplace
Opportunities for growth and promotion
Employee shuttle services
Company retreats and off-site events
Sharpen your social skills while meeting awesome people and making new friends
Plus, more in-office rewards, raffles, recognition gifts, and treats!
Company
Mass Markets
Leading America based business process outsourcing (BPO) provider specializing in customer service, inside sales and back-office.
501-1000 employees
Funding
Current Stage
Late StageRecent News
2025-06-24
Company data provided by crunchbase