Mass Markets · 9 hours ago
BPO RFP Writer
LA Metro Area
Full-time
Hybrid
Senior Level
5+ years expMass Markets is a rapidly growing tech-enabled business services company specializing in customer experience and business process outsourcing solutions. They are seeking a BPO RFP Writer to lead the development of proposals that secure high-value clients, focusing on business development, strategic research, and proposal writing.
ConsultingInformation Technology
Responsibilities
Business Development: Identify and cultivate new opportunities through phone outreach, marketing campaigns, and industry networking
Strategic Research: Conduct market and client research to uncover new sales channels and partnership opportunities
Proposal Writing: Lead the RFP process drafting, customizing, and refining proposals using both new content and recycled responses
Content Management: Maintain and update proposal templates, presentation decks, and client communication materials
Executive Engagement: Present proposals and strategies to senior leadership and C-level executives with confidence and clarity
CRM Oversight: Manage CRM systems and sales tracking tools to ensure accurate pipeline and performance reporting
Brand Visibility: Oversee directory listings, sponsorships, and other visibility initiatives to support lead generation
Qualification
Required
Bachelor's degree or equivalent experience in business, communications, or related field
5+ years of leadership experience in sales, proposal writing, or business development
Proven ability to translate strategic vision into actionable plans with measurable outcomes
Strong background in complex deal structuring, financial modeling, and contract negotiation
Experience in BPO and contact center operations (inbound, outbound, chat, email)
Exceptional writing, editing, and presentation skills
Proficiency in Microsoft Office Suite and CRM platforms
Ability to work independently, manage multiple priorities, and travel as needed
Demonstrated thought leadership and ability to inspire cross-functional teams
Benefits
HMO Coverage plus a dependent
Dental Coverage
Free meal during training
Career growth and learning
Allowances for rice, clothing, laundry and meals
Performance and loyalty bonuses
Frequent disinfection, fogging of workplace
Opportunities for growth and promotion
Employee shuttle services
Company retreats and off-site events
Sharpen your social skills while meeting awesome people and making new friends
Plus, more in-office rewards, raffles, recognition gifts, and treats!
Company
Mass Markets
Leading America based business process outsourcing (BPO) provider specializing in customer service, inside sales and back-office.
501-1000 employees
Funding
Current Stage
Late StageRecent News
2025-06-24
Company data provided by crunchbase