American Battery Solutions Inc. · 20 hours ago
Field Service Engineer
Lake Orion, MI
Full-time
Onsite
Mid Level
3+ years expAmerican Battery Solutions Inc. is a manufacturer of advanced batteries for commercial, fleet, and industrial vehicles. The Field Service Engineer is responsible for building strong customer relationships and ensuring customer satisfaction through technical support and service at client locations.
AutomotiveManufacturing
Responsibilities
Ensure customer satisfaction with product performance and field service activities
Troubleshooting, testing, repairing and servicing technical equipment at client sites
Providing service and customer support during field visits
Diagnosing errors or technical problems and determining proper solutions
Advising/Instructing the customer on how to use the equipment
Building relationships with customers
Prepare and approve quotations for field service activities as needed
Create and submit field service reports; provide complete professional documentation to the customer Repair Order (RO)
Responsible for after-hours and emergency 24/7 customer support
Obtain expertise with specialty tools programs with cross-functional operations support
Develop and present training programs for key customers and stakeholders to be utilized at customer sites, industry events, and new installations
Ability to travel to customer and OEM sites as needed to support the warranty and life cycle of our products
Lead in the development of troubleshooting flows and documentation
Ability to assist with analyzing warranty/product returns for repair and 8D problem-solving
Providing training support to the service team
Adhere to federal and state regulations
Adhere to all company policies, processes, and procedures
Performs other duties as requested, directed, or assigned
Predictable and reliable attendance
Qualification
Required
Bachelor's degree in Engineering
Minimum of three (3) years of experience working in customer service
Minimum of three (3) years of working with complex electro-mechanical systems
Ability to travel extensively up to 75% of the time domestically and internationally
Ability to use the Vector CANalyzer and or related troubleshooting tools effectively
Demonstrated project management experience, including lean, six-sigma practices, and other related structured problem-solving practices
Highly collaborative with a genuine passion for customer service
Excellent analytical, communication, and presentation skills
Strong interpersonal skills to work with team members on all levels of the organization
Highly organized and detail oriented
Ability to work in a dynamic start-up environment where initiative and ownership is preferred
Assertive, and not afraid to share their opinion
Benefits
100% company-paid medical, dental, vision, short-term disability, long-term disability, and life insurance.
Flexible Spending Account (FSA) and Health Savings Account (HSA) offerings.
Company provided 401K savings plan with immediately vested matching contributions to help you save for retirement.
Voluntary benefits offerings.
Tuition assistance.
Employee Referral Program.
Employee development and career growth opportunities.
Company
American Battery Solutions Inc.
American Battery Solutions designs and manufactures advanced lithium-ion batteries for commercial, fleet, and industrial on- and off-road vehicles.
Founded in 2018Michigan, North Dakota, USA
201-500 employees
H1B Sponsorship
American Battery Solutions Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (18)
2023 (7)
2022 (8)
2021 (5)
2020 (12)
Funding
Current Stage
Growth StageTotal Funding
unknown2023-11-20Acquired
Leadership Team
Subhash Dhar
Founder, Chairman & CEO
D
Dr John Warner
Chief Customer Officer
Recent News
2025-08-04
MarketsandMarkets Research Pvt. Ltd.
2025-07-02
Company data provided by crunchbase