Alterra Mountain Company · 2 hours ago
Enterprise Network Operations Manager
Denver, CO
Full-time
Hybrid
Mid, Senior Level
$127K/yr - $150K/yr
7+ years expAlterra Mountain Company is a family of iconic year-round mountain destinations, and they are seeking an Enterprise Network Operations Manager. This role is responsible for overseeing the performance, reliability, and scalability of the enterprise networking environment, leading a team of network professionals to ensure reliable connectivity across various sites in North America.
Hospitality
Responsibilities
Lead and mentor a team of network administrators, analysts, and other network operations personnel responsible for 24x7 network operations and project execution, setting clear priorities and measures of success for the department
Develop team members in pursuit of their career goals, and work with other IT leaders to find opportunities to grow and support the broader IT team
Oversee the health, capacity, security, and performance of all network infrastructure, including routers, switches, firewalls, SD-WAN, WiFi, VPN, cloud networking, and data circuits
Own IT Service Management processes for the Networking team, including incident, problem, request, and change management, including timely response, robust communications, root cause analysis, and corrective action plans to ensure continual improvement in our service delivery
Collaborate with the Architecture and Engineering team to define patterns, ensure operational viability, repeatability and scalability through technology/vendor evaluation, design, engineering and implementation of cloud, data center and resort-based networks including WAN, LAN, wireless, and network security solutions
Establish runbooks in compliance with our security operations and internal audit requirements and ensure alignment to best practices and compliance frameworks (PCI, SOX, etc) for the networking technology domain
Maintain and enhance network monitoring, alerting, logging, and observability platforms. Leverage automations and scripting to optimize tasks, improve reliability, and reduce time to resolution
Ensure accurate and maintained documentation for physical and logical diagramming, wiki articles, and support channels
Oversee the implementation, operationalization, and documentation of new Enterprise Network infrastructure including M&A, capital expansion, and tech refresh/technical debt addressment initiatives
Create and maintain strong relationships with enterprise and resort-based teams to ensure compelling and effective engagement in priority projects and other technology discussions
Act as point of escalation for networking and other infrastructure issues and incidents
Manage annual operating budgets, financial administration and reporting for Enterprise Network Operations
Work closely with IT Security, Compliance & Privacy to set and enforce standards, operational processes, and policies
Qualification
Required
Proven track record managing complex and highly technical networking ecosystems including delegation of complex work streams to direct reports, outside team members, and third-party contractors and vendors
Demonstrated experience managing a technically and regionally diverse team, with a focus on performance management, capability development, and improving team processes by leading through example
Expert-level knowledge and experience in Cisco and Meraki routing, switching, identity services, automation, and WiFi technologies with demonstrated ability to track and understand emerging vendor strategies and roadmaps and their relevancy to the organization's needs
Expert-level knowledge in Palo Alto Next Generation Firewall technologies including inspection, awareness, IPS, AMP, SSL/TLS, Identity Access Control, URL filtering, Segmentation, and the path towards Zero Trust
Expert level knowledge of all layers of networking and specific in-depth experience with switching, routing technologies and protocols such as EIGRP, BGP, and OSPF, and transport layer technology
Comprehensive understanding and expertise across networking concepts and constructs including SDWAN, VPN, DNS, DHCP, Load Balancing, and cloud-based access, auth, and overlay technologies
Expert-level knowledge in monitoring, logging, and broad observability platforms, including automations, alerting, and scripting for fail over monitoring and management
Extensive experience in stakeholder management, including excellent written and verbal communication skills for both technical and non-technical audiences
Demonstrated ability to work with financials, funding proposals, procurement processes, accounts payable/receivable, and forecasting models
Functional knowledge of Microsoft Azure cloud services with practical experience using Azure networking constructs
Experience in leadership, development, and management of team members
Bachelor's Degree, or equivalent verifiable work experience in an enterprise network operations role in large global organizations, implementing and managing advanced network solutions
ITIL v3/v4 Foundations certification or equivalent demonstrable ITSM experience is required
7+ years relevant experience with progression through more complex environments and breadth of functional and supervisory responsibility
5+ years of proven and recent experience in supporting multi-campus infrastructure or highly complex multi-site network operations
Preferred
Advanced network certifications such as CCNA, CCNP, CCIE are preferred
Advanced network security training/certifications such as CISSP are preferred
5+ years of supervisory/managerial experience is preferred
Experience in ski resort, outdoor sports and recreation or other large outdoor venue network operations
Experience in Mergers and Acquisitions
Benefits
Free Ikon Pass for all eligible employees + additional free skiing/riding privileges across the family of Alterra Mountain Company resorts for eligible employees and their dependents
Discounted skiing/riding for friends and family of eligible employees across the family of Alterra Mountain Company resorts
Flexible Time Off (FTO) and Paid Time Off (PTO) policies for eligible employees to relax and recharge
Generous discounts on outdoor gear, apparel, rental cars, etc.
Medical, dental, vision, life, AD&D, short-term & long-term disability insurance, EAP, HSAs, FSAs, and more
401(k) plan with generous company match
Paid parental leave of up to 6 weeks for eligible employees
Commuter benefits (Denver employees only)
Hybrid workplace policy encouraging regular in-person collaboration in our dog-friendly company headquarters office located in Denver's RiNo Art District neighborhood (for eligible employees)
Company
Alterra Mountain Company
About Alterra Mountain Company Alterra Mountain Company is a family of iconic year-round mountain destinations, the world’s leading heli-skiing operations, and Ikon Pass - the premier ski and snowboard season pass offering access to more than 60 iconic mountain destinations around the world.
10001+ employees
H1B Sponsorship
Alterra Mountain Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Mikhala Stevens
Chief of Staff to CTO
Adam Knox
Chief Financial Officer
Recent News
2025-10-07
Company data provided by crunchbase