TaskUs · 1 day ago
Team Lead - Work On Site (Yuma, AZ) - Start Date
Austin, TX
Full-time
Onsite
Mid, Senior Level
3+ years expTaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies. The Team Lead will oversee the operations of the autonomous vehicle fleet and manage the Depot Support team, ensuring compliance with safety and quality standards while driving process excellence.
Call CenterCustomer ServiceOutsourcing
Responsibilities
Team Leadership and Management
Supervision: Directly manage, mentor, and coach a team of Depot Support Specialists, Fleet Deployment Specialists, and/or Technicians across multiple shifts
Scheduling & Workforce Management: Create and manage daily staffing plans, schedules, and shift rotations to ensure appropriate coverage for 24/7 operations, balancing cost efficiency with operational demand
Training & Development: Conduct new-hire onboarding, continuous safety training, and performance coaching; identify skill gaps and provide feedback to central training teams
Performance Management: Set clear performance expectations (KPIs), conduct regular performance reviews, and address personnel issues, driving a culture of accountability and continuous improvement
Operational Execution: Oversee all depot processes, including AV charging/fueling, cleaning, sensor calibration, hardware installation/removal, and pre-deployment quality checks, ensuring 100% compliance with Standard Operating Procedures (SOPs)
Quality Control: Establish and conduct daily quality audits and checks on vehicle readiness to ensure vehicles meet the highest standards for safety, cleanliness, and operational performance before dispatch
Manage daily depot logistics, including vehicle staging, flow, inventory of parts/supplies, and coordination of facility maintenance and infrastructure (e.g., charging stations)
Serve as the primary escalation point for all depot-related incidents, technical failures, and field support needs; lead initial root-cause analysis (RCA) and implement immediate corrective actions
Monitor and report on key operational metrics (KPIs) such as vehicle availability, depot throughput, charging efficiency, and incident rates. Translate data insights into actionable improvement plans
Drive a Kaizen or continuous improvement mindset. Identify inefficiencies in depot processes and collaborate with engineering, safety, and product teams to implement new systems and streamlined SOPs
Ensure strict adherence to all local, state, and federal regulations, as well as company safety, quality, and environmental protocols
Act as the primary operational point of contact between the depot team and central stakeholders (e.g., Software Engineering, Fleet Maintenance, Safety, and Dispatch)
Coordinate with third-party vendors for vehicle service, facility maintenance, and supply chain logistics
Qualification
Required
3+ years of proven experience in a supervisory or leadership role within a fast-paced environment, such as logistics, fleet management, mobility services, or a technology-driven operation
Strong proficiency with data analysis tools (Excel, Google Sheets) and experience using operations management software/dashboards (e.g., WMS, ERP)
Demonstrated success in coaching, developing, and holding a diverse team accountable to measurable operational goals
Strong analytical and problem-solving abilities, with a history of using data to drive operational decisions and process improvements
Willingness to be hands-on, work in both indoor and outdoor depot environments, and be available for on-call duties or flexible shifts as required by a 24/7 operation
Must possess a valid driver's license and maintain a clean driving record
Preferred
Bachelor's degree in Operations Management, Logistics, Engineering, or a related technical field is strongly preferred
Equivalent practical experience in a high-volume operations environment will be considered
Benefits
Competitive industry salaries
Comprehensive benefits packages
Company
TaskUs
TaskUs is a customer care and back office support company that helps companies provide exceptional experiences for their customers.
10001+ employees
H1B Sponsorship
TaskUs has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (4)
2021 (2)
2020 (5)
Funding
Current Stage
Public CompanyTotal Funding
$279MKey Investors
Blackstone GroupNavegar
2025-08-27Private Equity
2025-05-09Acquired
2021-06-11IPO
Leadership Team
Bryce Maddock
CEO
Jaspar Weir
Co-Founder and President
Recent News
2025-11-11
2025-11-08
Company data provided by crunchbase