CRI Advantage · 8 hours ago
ServiceNow Engagement Lead (ITSM/CSM/ITOM/SPM)
United States
Full-time
Remote
Senior Level, Lead/Staff
$130K/yr - $155K/yr
8+ years expCRI Advantage is seeking an experienced Engagement Lead to support their rapidly growing ServiceNow practice, focusing on IT Service Management, Customer Service Management, IT Operations Management, and Strategic Portfolio Management. The role involves overseeing complex implementations, guiding development teams, and ensuring successful client outcomes.
Information TechnologySoftware
No H1B
U.S. Citizen Only
Responsibilities
Lead and coordinate technical development resources through all phases of ServiceNow projects
Partner closely with project managers, business analysts, and stakeholders to ensure delivery excellence
Facilitate requirements workshops and document functional and non-functional requirements
Manage sprints, backlogs, epics, and releases within Agile frameworks
Configure and develop custom workflows, automation, catalog items, and applications
Build and optimize dashboards, reports, and analytics
Perform development using JavaScript, HTML, CSS, AngularJS, and related technologies
Design and implement integrations using REST, SOAP, and JSON
Develop and execute unit, system, and user acceptance testing
Deliver end-user and administrator training
Produce technical and functional documentation
Support sales and delivery efforts through demos, proof-of-concepts, and solution design
Provide strategic recommendations aligning client needs with platform capabilities and best practices
Qualification
Required
8+ years of experience in ServiceNow implementation, development, or administration
Demonstrated leadership experience managing technical development resources
Hands-on implementation experience with ITSM, CSM, ITOM, and/or SPM
Advanced development and configuration expertise (JavaScript, workflows, business rules, UI policies, integrations)
Experience with REST/SOAP/JSON-based integrations and automation
Excellent written and verbal communication skills with strong customer focus
Working knowledge of ITIL and Agile/Scrum methodologies
Bachelor's degree in a technical field or equivalent experience
ServiceNow Certified System Administrator (CSA)
At least two (2) Certified Implementation Specialist (CIS) certifications (e.g., ITSM, CSM, ITOM, SPM, SAM, HAM, HRSD)
Certified Application Developer (CAD)
Preferred
Experience with additional ServiceNow suites, including FSM, HRSD, ITAM, SecOps, and IRM/GRC
Experience supporting pre-sales activities, demos, and proof-of-concepts
Interest in contributing to practice development and capability expansion
Benefits
Medical (PPO/HDHP)
Dental
Vision
STD
LTD
LifeAD&D
FSA and HSA
PTO
Holidays
Sick Leave
401(k) with Employer Match
EAP and Discount Programs
Company
CRI Advantage
CRI Advantage is an IT company which provides advanced complex software solutions, managed services & flexible staffing solutions.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Monte Brookshier
Chief Executive Officer
K
Ken Malach
Chief Operating Officer
Recent News
Company data provided by crunchbase